Pros: The Bay view and breakfast!

Cons: The a/c in our room didNOT work so it was so hot the whole time. Had to crack sliding door to cool down!did not leave open too long because of the noise of all the planes coming into the airport.tv had a few channels that were not good. Ice area so dirty

Pros: The Embassy Suites is a great hotel. It's right on the waterfront with great views! We had beautiful views throughout our stay. Both the sunrise & sunset was spectacular! Staff was great! He was awesome & very attentive to me & hubby

Cons: All was good

Pros: Staff impeccable

Cons: Old lumpy mattresses, old uncomfortable and worn furniture. Old bathroom fixtures,no heat, only 2 tea bags. No Kleenex. 1 roll of TP only. No paper room service menu,no paper 8nstruction for TV, everything online: not good for people who don't have acces

Pros: Cook to order breakfast and managers hour with free snacks and drinks

Pros: Clean and staff very helpful.

Perfect

This guest did not leave comments about this hotel.

Perfect

Not great

Pros: Breakfast is ok. Doesnt change day to day though. The view is great.

Cons: Pool is often unusable due to swimming classes. WiFi doesnt work 99% of the time. Weed/cigarette smoke comes into a closed room from the ventilation and the staff dont even bother coming to check or trying to find the smoker. Power cuts for more than 8 hours.

Excellent place to stay for the night!

Pros: Customer service was superb! Room was clean and comfortable! Complimentary wine tasting with snacks and a delicious breakfast included with room! Shuttle service excellent and only cost $5.00! Highly recommend!

Cons: Room a little cool and no toiletries like a shower cap!

I stay here whenever I go to the Bay. Its perfect because your just outside of Frisco.

Pros: The location and all that came with the hotel were very awesome. The hotel is super clean. The elevators are the fastest I've ever been in. The food is great. I do like the free drinks for the evening reception as well. The view of the bay is very romantic as well.

Cons: Oh my, paying $40 a night for parking and having to park far away were bad. My wife is handicapped and between all the limited handicap parking spaces and all the people parked illegally in those spaces, that made it tough.

This guest did not leave comments about this hotel.

Gorgeous and Comfortable

Pros: Staff were very accommodating and friendly. Rooms were spacious, and regular beds were very comfortable. Atrium/ interior central courtyard was gorgeous and restful. Restaurant staff were absolutely amazing, especially the bartender, very kind, and made excellent virgin drinks. Free happy hour alcoholic drinks were an unexpected surprise.

Cons: As a recovering alcoholic I was saddened that the happy hour bar wouldn't provide non-alcoholic drinks at all. I had to separate from my party and go to the restaurant bar to order them, and they weren't free. The happy hour coupon did reduce the price of non-alcoholic drinks, but why wouldn't they be free when alcohol was. Front Desk never advised that the shuttle to the airport required a fee, was first come, first serve, thus not guaranteed transportation and not managed by the hotel. Even though I called before I booked to ask, the airport shuttle was the only reason we chose this hotel over others available at the same or cheaper price. I asked when we checked in, and as we were checking out, we were only told to be out front for the shuttle at 930 am. In my opinion, that's fairly important information for the staff not to impart on so many occasions. We struggled to understand the drivers English, and he refused to take our luggage. We had one carry-on and one regular luggage per person. The shuttle left without us. I asked the front desk staff, and they called the service or driver, I'm not sure. They advised that the shuttle does take luggage. We waited for it to return. The driver then did take our luggage, but at an extra fee. So it was $10 per person to use the shuttle. The transportation experience was made unnecessarily horrendous and extremely stressful due to the lack of information provided. We barely made our flight. We arrived at the gate just before the final boarding call. Lighting was a little odd. The "living room" of the suites only had 2 low light lamps, no top light to brighten the space. It was fine. I just found it odd.

Everything including staff was above expectation

Pros: Staff was all very helpful. The suite was beautiful. The free drinks at happy hour, and a large breakfast was unbelievable. If you dont stay here you need your bump shred.

Cons: Nothing the place is unbelievable

Exceptional

Pros: We had a very pleasant stay

Cons: Lack of towel hooks or racks to dry the towels

Perfect place to stay for a layover at SFO.

Pros: I loved the architecture of this hotel. The courtyard was very nice and reminiscent of old California. The location is great for views of the bay and an easy, nice walk to a good restaurant nearby.

Cons: Nothing.

Exceptional

Pros: Room was great.

Very good

Convenient and nice breakfast!

Pros: Location convenient. Pool beautiful and the atrium was awesome!

Cons: The carpets were wet...just cleaned?? why?? The "double" beds were really small for 2 people! Front desk called them queens by accident...yep...definitely not queens! I slept on the sleeper sofa. No roller beds at the hotel...huh?? The tub was a bit beat up too.

It was ok put im upset that Im being charge 39 per night for parking

Pros: The breakfast

Cons: That they dont tell you that parking fee is extra.. I told them that it wasnt visible and now the dont want to refund me.