Very good

Bad

Exceptional

Pros: How close to town is was

Will not stop there again...

Pros: The bed was clean

Cons: Could not have cuper the kettle was very dirty needed thrown out cups were no better

Oyo Douglas hotel hartlepool

Pros: Great location. To have our stay in hart6for my hubbies birthday on st patrick weekend of celebrations. Not too far from the train station .places to get food .shopping and pubs all short walking distance from the hotel ..the Sunday carvery was absolutely amazing five meats .Turkey. pork .gammon beef.lamb .sausages.yorkshire puddings.stuffing.and all the veg .sweetcorn.turnip.sweet potatoes. Roasted potatoes. Parsnip. Cabbage.mash potatoes. Broccoli. Cauliflower cheese. Mushy peas.carrots and gravy

Cons: Room was not ready so had to wait till sorted another room even when we did let them know we would be arriving around 8.30 pm and paid in full up front just short of 100 pound for two adults for two nights room only . but due to delayed public transport arrived around 9 pm room.alternative room was not cleaned .no milk or coffee to have a cuppa .bedding dirty .floor un hoovered and dirty. Bathroom dirty broken.stained. toilet hard to flush shower dirty and lime scale hole in ceiling draws dirty inside curtin dirty ..But saying this the manager did sort us out the room fairly quick to two stay in and invited us to have our dinner on him the next day which was lovely of him .and which he was not wrong it was the best Sunday dinner we've had in a very long time .we would go back just to have the Sunday dinner 10 out of 10 .and as for the room he was updating the rooms to which they had new carpets installed while we were out for the day and the bathroom are going to be renewed also and rooms updated so will be nice to see how much it has been improved when we visit again in the future

My husband didn't stay!

Pros: Still waiting for a refund. Complained to booking.dotcom and sent pictures to prove how disgusting the room was. Cannot get an answer from the hotel group with my complaint. Had to rebook 4 days with another hotel as it was so bad

Cons: Not clean in bathroom or bedroom at all ...from a filthy shower and urine in the toilet to dirty bedding, broken fixtures in the bathroom, broken window, drug parafinalia on the wardrobe and dirty carpet.

Exceptional

Exceptional

Exceptional

Bad

Poor

Cons: There was only one bulb partly working out of the 3. The shower door wouldn't close which meant water was all over the floor. The shower handle needs replacing as was full of limescale and only water was coming out of some parts.

Worst stay ever

Pros: Nothing

Cons: Staff is so rude, you have to call them for them to let you in when you arrive. We were waiting 35 minutes, very rude on the phone. Room very dirty, bathroom door broken right near the bed to, where my partner was. Not great, shower had hair and dust, bathroom sink broken. A kettle, but no cups. Window so high up you cant even reach it. Smells bad, the area is absolutely horrendous, the people. The vibe, everything. Everyone drunk and of there head around you. All in all the worst stay I have ever had.

Superb

Pleasant

Passable

Pros: The bed was comfy

Cons: Ther was no hot water !! It's a cheap budget hotel but still need hot water

Very good

Good

Pros: Bed,location

Cons: No cold water in the basin a trickle of hot,both taps broken, no curtains, heating not on but there was an electric radiator but took two hours to warm room,carpet filthy

Very rough and dirty

Pros: Cheap room good location

Cons: The room came with a half eaten kebab very bad smell may of been there a while. Toilet and shower very dirty, bed was clean. Stuck in the room thw following morning waiting for a lock smith to open the door as the door qould not open.

Exceptional

horrendous

Pros: nothing

Cons: the other residents where very loud and nosey up until 6am on the morning