Ok for short stay to...

Cons: Below average breakfast buffet.

We felt well taken care...

Pros: We were very comfortable in the bed. The shower was perfect

Exceptional

Superb

Pros: It is very close to Casa Colina, when we were traveling to for medical care. It is clean and functional.

Cons: The only beds they had were king or double. A double bed is very small for two people.

Exceptional

Pros: Location, free parking

Cons: False advertisement. They didn't have free internet and the room didn't have microwave as it was advertised. Room was not clean had hair in the tub.

Good

Exceptional

Very good

Pros: Reception was outstanding

Cons: Na

This guest did not leave comments about this hotel.

Pros: Location was excellent. We used the fitness center every day and enjoyed the free coffee in the lobby. Bed was ok--not great but comfotable eough.

Horrible experience, staff and manager...

Pros: location

Cons: The worst hotel experience I have ever had. I checked into the DoubleTree by Hilton Claremont on Saturday January 13th, 2024 for a 4 night stay. I settled into the room and when I entered the bathroom, I found feces in the toilet and a small piece of feces on the floor. I flushed the toilet and cleaned the small piece on the floor with one of the bath towels and immediately threw the towel under the sink for housekeeping for the following day. The rest of the room looked clean, so I slept for the night as I was very tired from traveling. In the morning I explained to the front desk how the room was found with the feces in the toilet and floor and asked for a thorough cleaning as I did not feel comfortable with the room condition. I was assured by the front desk staff that the room would be thoroughly cleaned. I placed all towels onto the floor of the bathroom as I did not want to use any of the towels until cleaned. I left for the day and night and did not sleep in the room on Sunday as I stayed with family. On Monday I returned to the room and when I went into the bathroom, I found a towel hung on a hook. It was the same dirty towel that I used to clean the feces from the floor as the towel stain was obvious. Also, there were no other towels left in my room. I immediately went to the front desk staff to complain and got new towels and an assurance that Tony, the hotel manager would contact me regarding compensation to make this right. I spoke with Tony; the manager the next day and he assured me he would comp me 40,000 Hilton Honors points which is equal to one free night in the future at the hotel. It’s been over one week and the points did not materialize in my account. I left multiple messages with Tony and have not received a call back. I just want people to know the Doubletree by Hilton in Claremont is not a good hotel for cleanliness or customer service. They simply lied to me to appease me. I will not be staying at that location again.

Superb

Superb

Exceptional

Pros: Everything is well

Cons: No comment

Exceptional

Exceptional

Very good