Beautiful escape to Baden-Baden

Pros: The location is superb, situated right in the center. It offers underground parking with the capability to charge electric cars. The room boasts a beautiful view. Upon arrival, the management offered a small, delicious surprise that was waiting for us in the room.

Cons: As is common in many older hotels, the towels show signs of wear. Additionally, there are stains on the carpet.

Superb

Pros: Great location and service

Exceptional

Pros: Super good service and friendly staff. The room was warm and comfy and we also loved their services. They even gave our child little gifts! :)

Best place to stay while in Baden Baden!!!

Pros: It is always such a pleasure staying at my favourite hotel in Baden Baden. From arrival until I left everything was simply excellent: supportive, attentive, very friendly staff and service. I always enjoy the truly heavenly delicious breakfast, the amazing SPA and Wellness area. Can't wait to be back in Spring next year!

Very good

Pros: The location, the breakfast and the staff in the dining area

Perfect

Exceptional

A place more suitable for Russian oligarchs

Pros: Good location, nice property

Cons: Reception not particularly friendly, concierge staffer didnt react and avoided eye contact even greeted with a hello. Parking at the facility is extra. If you stay for multiple days, parking fees can be substantial.

Perfect

Amazing stay

Pros: Great location

Very good

Pros: Location and the room service was good. Spa was not so crowded.

Cons: The pillows were so soft and low.

Overpriced and doesnt live up to the expectations that much

Pros: The location and the fact that there was spa at the hotel

Cons: The receptionist was quite inexperienced and charged me for the room twice. I had to wait a couple of days until the amount was debited to my card. We were 3 people but in the room there was a set for two so we had to wait for housekeeping, although it was clear at the booking how many we were.

The best!

Pros: The service minded of the staff Especially Natally at the reception and Tina at breakfast

Perfect

Superb

Pros: Staff was friendly and helpful. Big comfortable rooms and nice central location of baden baden.

Good

Pros: The location, breakfast variety, saunas

Cons: The pool is quite small, the jacuzzi area was not functioning, the pool does not correspond to the image published in the hotel facilities on booking. The hotel service is not 5*, the staff in the reception was not very helpful. For the price charged, the mineral still water is not available in the rooms, the hotel advices to drink from the tap

Very good

Pros: Location was terrific! The suite was gorgeous and very clean. Great spa and amenities. Kind staff. So respectful, friendly and unbelievably hardworking. We had several issues with the room during our stay but the hotel staff went above and beyond to support and compensate us for our inconveniences try and make our stay as comfortable as possible.

Cons: The traffic during the Christmas season is atrocious and the hotel sits on a narrow two way street with only one way in and out. We were stuck in traffic for 40 minutes about 20 feet from the front of entrance of the hotel. We ended up parking on their lane next to the sidewalk and unloading our own bags. The concierge said this happens every year. We really should have been notified upon booking that this is a reoccurring issue and to expect it and how they could accommodate us under the circumstances. The jets in our tub were broken and the heat in our room count be regulated. We were sweating for two days and didn't sleep well due to the heat. Their were several very helpful members in and out of our room as well a technician but thethey were unable to fix the issue so our stay felt a bit busy and transient. The spa was quite over run with bookings and unfortunately could not accommodate one of my massage appointments which I didn't not find out about until I arrived. Room service was lovely but the staff were so over run with orders we usually waited about an hour for food to arrive. We had food sitting in our room overnight that could be collected and many times if we called room service or the front desk the phone would ring and ring without answer. The employee at this hotel are exceptional, so polite and respectful they were doing their absolute best, from the spa staff to room service housekeeping and the front desk. I think they were way overbooked and understaffed and I hope the hotel can find a way to navigate the festive seasons without them having such a taxing experience.

Exceptional

Cons: The spa needs a make-over.

Beautiful, but expensive.

Pros: It was beautiful, clean, and nice

Cons: It was crazy expensive for one night, especially traveling as a family. We only opted to stay there as it was across the street from an event we were attending and wanted our kids close by.

Perfect