Perfect

Good

Pros: The location of our Room. 1st floor sea side suites. Directly in front of the swim up pool bar!! Best location. The staff!! Are absolutely amazing and make this resort amazing. We loved Luan, Miriam, Carlos, Henry, Juan, Benjamin, and our Concierge. Room service 24 hours. Very fast. The food With room service is good, but the menu is extremely limited. The dj for the foam party On the seaside suite, Was what you need more of!!! The spot is amazing all the staff in the spa superfriendly. We did the hydrosherapy and the 1 hour massage beyond our expectations. Amazing. We also did the candlelight dinner.

Cons: The restaurants are very limited for breakfast and lunch, And the menus for breakfast and lunch very limited. There is a dress code for the restaurand it's expected that you adhere to it. There is definitely not enough bars or night life. The swim up bar pool closes at six p m. We spent the majority of our time at guacamias bar. Which really seem to be the only choice for evening entertainment. And they did have a couple of live bands during our stay. And then a d j after the live band. We need more time with a d j to dance in the evening. The Is mariachi band Was cute, but we paid $120 for a dinner. That came on one plate. The food was disgusting and ice cold. No bueno. Also we had no hot water for a shower. We called the front desk they sent someone, right? Amaintenance came in, he did something so we got warm water. But then it went right back to cold. We never had a hot shower our entire stay. The golf cart rides to get to your locations with fun because it is a lot of walking. The problem is sometimes for the shuttle bus. You are waiting 25 minutes and they also stop the shuttle buses at 11 PM. So if you're still at the bar at midnight one o'clock, you have to figure out how to get back to your room on your own, which is very confusing and is a very, very long walk at least thirty plus minutes. The shadow boss should go until The bar closes.

Exceptional

Pros: All the rooms have pool, they have the nicest staff we've seen in Cancun, nice alcohol (Jack Daniel's, black label, bacardi, aperol, etc)

Cons: Nothing

Very good

Pros: great

My beautiful anniversary stay at the el darado seaside suites.

Pros: Everything was beautiful the staff was great and very friendly also helpful I have nothing but great things to say about our stay at this resort my husband and I loved it so much we brought a timeshare there. can't wait to go back thank u Monica our personal concierge she was awesome

Very good

amazing, cant wait to go back!

Pros: the hospitality, the property, the room, the vibe!

Cons: nada

I wont be returning to this property unfortunately.

Pros: the rooms were clean and the staff were great.

Cons: Biggest problem was lack of food during the day yes there are a few lunch places but if you come back from an excursion and return during the off hours there just isnt anything or anywhere to go to eat. the reservation system for dinner is a bit ridiculous. as we didnt know where we wanted to eat until midday and by that time the only times avail were 9:30pm. However we arrived early and the restaurants were half empty. very frustrating. my room didnt have hot water for two days. I had to ask three times to get it fixed along with the lock on my door was broken when I arrived. The rooms themselves are very tired in comparison to other resorts at this price.

Passable

Pros: The food was the best part

Cons: That it don't cater to all age groups. This resort is for old people only. No good music, entertainment was horrible, games was not good....

Excellent views. NOT gourmet restaurants. Mia Casa and Culinarium were excellent.

Pros: The view! Pools were excellent as well as cabanas and bartenders. Try Aqua Zumba with Mariam

Cons: Restaurant reservation availability was limited. Daily construction in the room above us and next door. Air conditioner unit dropped and shot ice. 4 hot tubs, none functional. Our phone only worked on speaker phone.

Pros: Grounds were beautiful! Main lobby was gorgeous. Staff was nice. Pushy on getting their version of a "time share"

Cons: Room had a very musty smell. Decor was missing from the walls, paint was peeling from walls. Ceiling fans very dirty. Room service food was not good. Will not stay at this particular resort again. I could go on about more but not enough characters remain.

awesome place!

Pros: everything was really good. we loved the staff and accommodations.

Cons: very pushy about their membership club

Resort is beautiful but the food should not be sold as gourmet

Pros: Property was beautiful and the staff was great

Cons: The food was not very good at all. Difficult to book restaurant reservations with your personal concierge when there are so many people assigned to her. Also they need to make sure guests are aware they will need to take a shuttle to go to most meals or events.

Amazing experience! Would come back again :)

Pros: Santiago, one of the staff who was at the beach was so hospitable and kind. we couldnt tip him as we didnt carry change but please find him and thank him. great guy !

Cons: it takes a ton of time to check in. the process is from medieval ages. a lot needs to be automated or asked from guests prior to checking in.

Superb

Pros: Everything was quite enjoyable. Pools, restaurants, bars, views were quite good. Every interaction with the staff was quite pleasant, they all were helpful and cheerful. (Photo shows view of rooms, ours had the patio and recliner in the water. The swim up bar was to the left, just outside the photo.)

I loved it great experience I recommend massage on beach

Pros: the staff was very friendly and shuttles was very useful

Cons: close everything at 11 pm

Pros: Great food and location Hard working staff.

Cons: No

will return

Pros: the upper level swimouts

Cons: nothing

Good

Okay

Pros: The food was good but did not like the fact that you had to book dinner

Cons: The hotel needed updating and redecorating. The entrance to my room was appalling, old, looks very run down and the balcony had lots of insects in the water. The toilet was old and had to flush and the building that I stayed smelled of sewage