Nice hotel but very poorly...

Pros: The bed was very comfortable and the location was quite good.

Cons: The facility was not well maintained and NOTHING worked. My coffee maker didn't work. My electronic door lock kept locking me out. The iron didn't work. The microwave was filthy with rotten food overflow so as to be unusable. My blinds didn't work and had a visible layer of dust. The staff was terrible and would fob me off rather than solve a problem. One of my students' had her personal towel taken by housekeeping. I went to the front desk to ask for it back. The clerk seemed to make a phone call and said "Housekeeping found it... it will be here for you tomorrow". The next day, there was a different person who knew nothing about the issue. Same simulated phone call and the same "It will be here for you tomorrow". The next day, a different clerk and SHE knows nothing about it. By now we are ready to check out. When I pressed the clerk she said that housekeeping had thrown the towel out. I asked how she was going to make it right that they had thrown out the personal property of my student. Her answer was "I'm sorry". She eventually gave me a hotel towel to replace the one taken, but I got the feeling that they were collectively delaying dealing with the issue until I checked out.

Dont do it if you...

Pros: Nothing

Cons: The breakfast was none existent there was a coffeemaker and cups and thats it Beds the sheets had stains and rooms are really small

Passable

Very good

It was a terrible place...

Pros: Location was great it was close to the airport and had free transportation as well.

Cons: Room had dirty linens and well as the pillow cases they had stains on them. The outside of the hotel looks like it never get clean it’s dirty and has a bad smell when you walk in to the lobby. And the bathtub look like it was never clean.

The staff was very polite...

Pros: When I first made it to my room(203) there was urine on the floor and in the toilet. So I gathered all my things and went to the front desk and was issued a another room(205). I feel like I should've received an discount. The shower head needs an serious cleaning or replacing.

Cons: The parking was horrible.

Excellent service

Pros: The staff was very helpful

Cons: None

Very good

Pros: The staff is very accommodating and it was quiet.

Cons: The washer and dryers were Miss Mark that said $3 to wash $3 to dry turned out to be $8 to wash and $6 to dry I was not happy about that and I got charged for a night after I canceled a reservation after I made the reservation for 5 minutes and then I canceled it cuz I changed my mind it's still charged me although it was only 5 minutes had lapsed before I cancel the reservation that did not make me happy either so they charged me for another night another $70 but she wasn't even my rate at the time

Worst stay ever Way too...

Pros: Convenient of the highway

Cons: Bed was extremely uncomfortable, ac/heat not working properly. Small refrigerator was not working. We had to get our key rescanned every day. Asked for 2 towels and 2 extra blankets were told they were out The room was extremely cold We have never had these many problems

Exceptional

you are getting what you...

Pros: the shuttle to the airport

Cons: the bathroom was dirty and the towels were stained. The coffee area was not welcoming.

Disappointing stay

Cons: I sent a request via booking.com for a free airport shuttle. I received a reply saying the request had been passed onto the hotel and they would contact me with information. I received no response whatsoever from the hotel so on landing at Dallas had no idea where or how to get the taxi shuttle service. I opted for an UBER and paid $25 for what I had originally planned as a free shuttle bus. On arriving at the hotel the guy on reception was unhelpful, I told him about the shuttle bus issue and he told me that I should have called the hotel and that he wasnt aware I had requested info on the shuttle bus. He then told me that I had to pay a deposit of $25 over and above the fee quoted on Booking.com. I wasnt happy with this and said I would instead pay by cash for my whole stay. I was then told that the deposit would be $100 cash plus the fee for the room. I declined and paid all by credit card. I went to my room and was disappointed, it looked shabby, unclean in need of painting and the lock on the door was faulty. I ordered a take away pizza rather than eat in the restaularnt which only offered Indian food on the menu, nothing else. On checking out I had a much more pleasant person dealing with me. I asked about the $25 deposit and was told it had been paid back on my card but was offered no proof of receipt for that transaction. The invoice I was emailed on check-out makes no mention of the $25 deposit. In whole, the place did not feel safe, when I left my room to go to reception I took my bag with me, not daring to leave it unattended in my room. There were lots of people hanging around reception who seemed a bit down on their heels, not the people youd expect to see in the reception of a hotel

Very poor

Pros: Didn’t eat the breakfast. Left too early.

Cons: How unclean it felt in the room. Smelled like cigarettes and the shower floor was disgusting.

Bad

Pros: Nothing

Cons: Free shuttle Service means you need to wait 95 Minutes to see the Bus driver picking up further people at other Terminals.. this Resulted in a delay of 2 hours until i reached my bed

Bad

Exceptional

Pros: Very close to the airport

Cons: I don’t like to do the check in at the machine because it’s take a lot of time and doesn’t work.

Great hotel!

Pros: Very clean and comfortable

Cons: Every thing was good!

Exceptional

I enjoyed stay returning with...

Pros: Cleanliness and local

Cons: N/A

Terrible. That hotel needs a...

Pros: Location

Cons: The rooms were so dirty. Stains on the sheets, roaches both dead and alive, one of our rooms smelled terribly of cigarette smoke, 2 of the 3 rooms we had didn’t have working plumbing. Showers, sinks, and toilets wouldn’t drain.