Pros: The room was very clean and the staff was verynice

Cons: Not really

Pros: Overall a nice hotel.

Cons: They have only one real luggage cart. They really need another one for a four story hotel.

Perfect

ok

Pros: ok I expected eggs and bacon

Great value, and great location.

Pros: Great location, and very comfortable.

Cons: The toilet stopped up and couldn't be fixed during our stay

It was OK

Pros: Location for my needs

Cons: The door key system was down. So it you left the room you had to be escorted to your room to be let in.

Only good thing is the location.....

Pros: Location was good. Close to the Minnesota Zoo and many restaurants.

Cons: The key card system wasn't working so we had to get escorted to our room to be let in everytime. It was advertised by the hotel that the pool opens at 6AM but Staff didn't open it until 8AM. It was freezing cold in the pool area, they must've had the AC on in there. The hottub jets barely worked, the jets would stay on for maybe 5.minutes and then turn off even when we set the timer for 15 mins. Breakfast options were very, very minimal....

Pros: The staff was helpful.

Cons: The bathroom setup with the sink outside was in the room and the toilet and shower in a tiny space was awkward and provided little privacy.

Would not come back again.

Pros: Room was ok. Everything was clean.

Cons: Hot tub was not working, which was big to me. Sauna wasnt working. Pool was cold. Breakfast was lacking big time. No milk, no sausage eggs or biscuits. No creamers or anything to add to coffee.

Do not recommend

Pros: The location was nice

Cons: TV didn't work, hot tub didn't work, room reeked of cigarettes (none of us smoke), ice machine didn't work, staff couldn't even break a $20 so I could use the vending machine for cold water.

Pleasant

Bad

Pros: We never got 2 beds that we paid for,we got 1 for 4 kids and 1 adult ,had to sleep on floor, no extra blankets or pillows was given we had to go buy some. When we went to take shower we found shower was broke no water,Toilet was broke. What kind of hotel is this ?????

Cons: Everything

You get what you pay for. There is a reason this hotel is so affordable.

Pros: The location. The bed was comfortable.

Cons: Disorganized to the point of being chaotic

Won't Come Back

Pros: I liked how close the hotel was to the Mall of America and the Minnesota zoo. That's about it.

Cons: "Heated" pool not heated, hot tub broken, didn't check to see if sauna functional, bathroom doors didn't shut all the way or lock, what appeared to be urine soaked towel folded above our toilet as if it were new and clean, previous guests trash under/behind tv stand, mini-fridge non-functional, loud guests well past 1:00 am in multiple rooms next to and across from ours. When we arrived to check in, nobody was at the desk for a very long time. Appeared to be employee grill out in parking lot and they partied from at least 4:00 pm until late at night. General dirty room, hand prints on door, extensive hard water buildup on shower head, tv remote barely functional. Restroom in the pool area was disgusting with urine all over the toilet and no toilet paper. We're also very aware that numerous guests had other issues as well including non-functioning room keys because there were multiple guests lining up to lodge complaints when we showed the employees at the front desk the horrifying wet and likely urine soaked towel that was placed where clean towels should have been in our room.

Pros: I rejected the first room because it had been smoked in recently (it was a no smoking room). The 2ndroom had no bath towel. Went to front desk who said itll be 1 - 1 1/2 hrs before the towels are out of the washer/dryer. Finally got a towel.

Cons: If you dont have enough towels for a full occupancy hotel you shouldnt be in business. Basics.

Good

Pleasant.. No issues with room.. quiet and very comfortable bed.

Pros: Location Comfortable bed. Quiet

Cons: Not enough towels.

I didnt stay! I want a complete refund and my other room paid for at the American Inn in Forest Lak

Cons: They double booked my room and didnt honor my reservation!!! We had to find another hotel room at 10pm at night in Minneapolis, and ended up finding a room in Forest Lake, because it was Labor Day weekend and everyone was booked.. then they charged me for the room anyway! The staff was very short and didnt seem to care!

It was horrific. Nasty, dirty and the breakfast? Was upsetting.

Pros: I only enjoyed the two staff members Sierra and James. They really helped a lot. Practically the reason that place still runs!

Cons: I was sent to two different dirty rooms. The beds were not made, trash left and other toiletries from previous guest were in the room still. There were no towels available. I then had to wait for a room to become available and cleaned for me after driving across state lines, I was expected better. This is by far my worst stay.

Bad

Cons: Gave us key to a room that someone was already in, downgraded our room, smell of cigarettes seeped into our room from the room beside us, the AC didnt work, and staff werent very welcoming.