Will definitely stay here again.

Pros: It was very clean and comfortable. Thay even gave our dog some freebies. Great and quite location and our kids enjoy the warm pool

Cons: Hot tub is out of service

Exceptional

TRAINING

Pros: Cheap

Cons: Communication between the staff and staff to guests When we checked in, the agent asked for my credit card, I used to work at the hotel front desk, so I understood they needed it for authorization. Then I told the agent that I would like to pay cash. She went they didn’t take cash, I was in shock because we did not want to pay by credit card with expensive exchange rates. I said it was not indicated on booking. She said unfortunately she couldn’t check me in without authorization on the full amount. I told her authorization was ok, but I could pay cash in the end right? She went yes. I told her again Please do not charge my credit card. (In this case, it would be nice if she could explain that right when I told her I would like to pay cash, instead of making me in shock) Then we were worried the night auditor might put through the credit card so my husband went reminded them again, so the girl who checked us in did not put any note in there. The pm agent put the note in and told us that the authorization would be showing pending only, would take about 3-5 days to cancel. We were ok with that cause that’s just how it works. Until we were checking out, a different am agent told us they didn’t take cash!!! We were pissed!! How many times do we have to remind them???? They don’t make the note and they don’t read the note. The agents definitely need more training. There’s no where on Booking.com indicating cards only, otherwise, we wouldn’t choose to stay there. COMMUNICATION! PLEASE! Make sure to make an effective communication

Good

Pros: Stuff was super friendly and helpful. Rooms are big enough.

Very good

Very poor

Bad

Cons: smiley and very noise not worth that I pad off.

Superb

Was upset we were told...

Pros: The employee, Matt. He was helpful.

Cons: We stayed there in November. We booked again for the nice staff and hot tub.

Exceptional

Very good

Pros: Hot Tub and pool. Location convenient to access major routes.

Cons: Cost of goods sold as far as food and beverage a little high.

Very good

Good

Pleasant

Superb

Superb

Pros: I love the layout of the room the little Half Moon couch and the little couch table it was very cozy and comfortable. The bed was phenomenal! Very cozy relaxed atmosphere I really did love the room.

Cons: First room I was given,the bathroom was completely flooded. However they changed me right away no questions asked.

Mr.James Danielson

Cons: The room smelled of smoke , which most older hotels like the Sonesta do. After checkout from a five day stay the cleaning staff said we smoked in the room witch was absolutely false in fact we we're observed several times going outside in freezing weather to use the smoking area . To top it off the toilet was plugged and we had to plunge repeatedly though out the week long stay.

Lovely place to stay for...

Pros: We had an appointment at UWMC and it was so easy to get there. We enjoyed a dinner at the village right down the street. We also enjoyed the little marketplace in the lobby. So much better than a vending machine! Everything was so convenient and really easy to navigate. The staff was friendly and professional. We will definitely stay there the next time we are in town (and bring our bathing suits).

Cons: Nothing, really.