Pros: Good

Cons: No

Good

Would stay there again.

Pros: The room was spacious; staff was helpful; surrounding area is green and quiet.

Very good

Lovely but overpriced.

Pros: Nice people, very clean !

Cons: It was pricey for one night

Good

Pros: I was disappointed that for a rate of $450+/night that the room was not cleaned every day and I was never informed that was the case.

Cons: Lack of daily room cleaned at $450+/night

Staff was friendly and hotel was clean.

Cons: I'm very upset that the gym at the location was closed for renovations. The gym was a large factor in my choosing this hotel and it was very disappointing to not have access to that feature.

Exceptional

Pros: The rooms was nice and clean staff was extremely friendly

Cons: TV romote was difficult to work had to Google how to use it

I went to Ithaca for a funeral having a night manager that was not helpful just made it worse.

Pros: The room and the bathroom were very clean and inviting. There were plenty of towels. The room was kept at a pleasant temperature. The bed was super comfortable as were the pillows.

Cons: No hairdryer in my room. The night manager was not helpful, he had no desire to help in anyway. The area to purchase drinks, snacks and such was near empty both nights what was in the refrigerator was warm. Arriving back to the hotel alone and late each night and not knowing the area I hoped to be able to purchase a cold beverage and a snack. Hopefully after my experience they will spend more time on training the evening staff.

Good

Good

Exceptional

Pleasant

Pros: Very over priced for value. Convenient location and friendly staff. Questionable cleanliness

Cons: Tempature not adjustable and blew dusty air. Bed linens werent great

Exceptional

Very poor service at the Courtyard Ithaca Airport

Pros: I stayed at the Courtyard because is part of the Marriott and it warranties the service level. However I experienced a poor service

Cons: The service was terrible. We had a coach as a second bed Sheets for the bed were twin size and the mattress was full. I call the reception and they did not ha e any sheets. Anything I asked it was declined. Cannot be done. Bad service. The ac was very noisy .

Do NOT, NOT, NOT book this hotel!

Pros: The location is close to the university and that is why we chose this hotel.

Cons: I have traveled globally and this is the WORST hotel stay experience in my life. The front desk is CLUESLESS, RUDE, and UNPROFESSIONAL. The AC is broken in the hot & humid summer and the front desk can only offer a fan in a large suite (a separated living room and bedroom!) After we requested to speak to the manger (waiting for almost an hour), the manager finally arranged a room change (a smaller room but at least it has AC). The very next day, the front desk (Mr. Darius Cureton) claimed we did not have the breakfast in our package and we showed the booking/confirmation printout with breakfast package. He still claimed it is not displayed in the system, Then, we explained that there is a room swap last night due to the AC issue. All of a sudden, Mr. Darius Cureton just lost his temper and shouted at me: I AM NOT TALKING TO YOU!! while my wife and I standing together and tried to explained the situation. After several attempts (forward and backward with his rude manners and NOT LISTENING TO CUSTOMERS ), he finally understood and found that we have the breakfast package in our reservation, although he kept lying: this is what he said originally. I've verbally, written a memo (asked for a phone call back), and email to the hotel general manager to file an official complaint about this matter and asked for the necessary action and the progress update. As expected, it has been a week and no response/phone call from the GM or hotel. Not sure what went wrong with this customer service from Marriott Courtyard but I will NEVER EVER book Marriott Courtyard.

Very good

Pros: Quiet environment outside of the town. Good evening bar. We spent only one night there, everything was OK.

Cons: Breakfast was a bit poor.

Pros: Not a thing.

Cons: The staff was not accommodating at all. The location was very secluded and didnt feel safe

Place to stay close to airport

Pros: Location

Cons: No USB or c port

Perfect