Exceptional

Pros: I love the service I received when my granddaughter left her gymnastics leo for competition, I called, and I received a quick response from the front desk. Thank you, because it is very expensive, Leo. So, thank you for the fast response.

Cons: There wasn't any breakfast, and I thought we would receive.

Superb

Good

Pros: Very convenient location for Hartsfield-Jackson Atlanta International Airport with regular shuttle bus. Very friendly staff. Clean, comfortable and well appointed room. Fresh sandwiches, cold drinks, snacks and toiletries available next to reception. Bistro for meals. Nighttime security.

Cons: Noise from the busy freeway.

Very good

Pros: It was a standard airport hotel. Clean rooms, friendly staff, and free airport shuttle. Since there was no restaurant in the hotel (as stated in the description), they called a shuttle to take us to the only nearby restaurant free of charge.

Cons: The one problem is that in the description on B.com it states a “Restaurant” … there is no restaurant!

never again

Pros: The location was close to the airport and east to find shuttle at airport. Room was clean

Cons: We booked our room including breakfast. when we came down in the morning the breakfast person looked up our room and said we didn’t have breakfast. I pulled up our booking which clearly stated breakfast included and she had us go to front desk and speak with Michelle. Michelle said our booking didn’t include breakfast based on code that was used with the reservation. She told me to call Priceline. I called then said it included breakfast and called her at the front desk. She informed them they would have to call another number to get it resolved and still refused to allow us to have breakfast. 25 minutes later the agent from Priceline said the matter was resolved and we could eat breakfast. Michelle had been told according to her that we had breakfast in our rate and the hotel would allow us to eat. The front desk clerk never came over to us as we stood outside the glass doors of the hotel to let us know there was a mistake and it was resolved. We felt the whole situation was ridiculous for a simple muffin and a banana to go on our way to the airport. We showed our reservation that said breakfast. She spoke to agent at Priceline that told her our rate included breakfast and still held her ground, no breakfast….call another line. And then when Priceline confirmed with the other number she said they had to call that our rate did include breakfast, There was no I’m sorry for the confusion let’s get you something to take to the airport. Nothing simply nothing despite her standing at the front desk with no customers and able to clearly see us until the shuttle arrived. This is not customer service. The wait for the shuttle to the airport was 25 minutes. If you pay for breakfast good luck!

Exceptional

Pros: Really like the courtyard concept with the green area just outside the room. The lobbies are also always inviting with a lot of seating, a fireplace & a bistro. Staff were nice, allowed late checkout. Bed was comfortable & room was nice. Close to airport.

Cons: Bathtub was not clean. Tried for over an hour to get an Uber from the airport. Finally got a Lyft. Though there is a free hotel shuttle at P4, was unable to manage the walk or use monorail due to my circumstances. Frustrating and tiring.

Pleasant hotel close to the...

Pros: Courtyard concept is nice. Very pleasant lobby and courtyard area. Also having the bistro. The updated bathroom was nice. Parking was easy to use. Front desk was very pleasant room was quiet. Location good, minutes from airport.

Cons: Sofa mattress extremely uncomfortable. Surely there must be better. Signage to find the hotel is needed. At the Riverdale exit off 285W, you can turn left or right on Riverdale and there needs to be hotel signs. Same at the Sullivan Rd turn. At night it's very hard to find one's way unless you are familiar with the area. Not all if us use or have navigation aids in our cars. The bistro needs longer hours overall. We missed breakfast due to the 9:30 am bistro closing time. It took a long time to get the hotel by phone and I couldn't find a way online to say I would arrive late.

Good

Adequate but not great. Too...

Pros: Room was spacious. Calm and quiet surroundings, good for getting some rest on a layover.

Cons: Shuttle took long to the airport. Location therefore not ideal. Price high for the facilities and services rendered.

Nice hotel but disappointed with...

Pros: It was clean and I had no real complaints about the facilities. It was close to the airport which was great.

Cons: I booked a King room and received a double. Since we were staying as a couple this was quite uncomfortable. Especially since the “Queen “ bed seemed more like full sized in my opinion. When I asked what happened, I was told they oversold the king rooms and they were sold out. I think what was most annoying is that I was told I was “upgraded”. How is that an upgrade?

Exceptional

SOLID ROOM SPOILED BY EXCEEDINGLY...

Pros: Functional room.

Cons: Unfortunately, I must say the staff, who either lied to me or did not follow their own policies. I asked THREE during check in if the airport shuttle would take me to international terminal. I was told yes each time, including ten minutes before boarding the shuttle. The driver then took us to the domestic terminal and REFUSED to go to the international terminal. When I pointed out the desk staff had told me the shuttle served the international terminal, he told me to take the bus, again refusing to drop me off. DO NOT STAY HERE IF YOU NEED A SHUTTLE TO THE INTERNATIONAL TERMINAL.

DO NOT STAY HERE IF...

Pros: This was a perfectly okay Courtyard. Room was functional.

Cons: Unfortunately, I must say the staff, who either lied to me or did not follow their own policies. I asked THREE during check in if the airport shuttle would take me to international terminal. I was told yes each time, including ten minutes before boarding the shuttle. The driver then took us to the domestic terminal and REFUSED to go to the international terminal. When I pointed out the desk staff had told me the shuttle served the international terminal, he told me to take the bus, again refusing to drop me off. DO NOT STAY HERE IF YOU NEED A SHUTTLE TO THE INTERNATIONAL TERMINAL.

Superb

Great location. Good value for...

Pros: Good stay overall. Friendly staff. Limited breakfast options.

Clean and convenient

Pros: convenience, shuttle to and from airport

Cons: high parking cost, expensive bistro with very little variety, no other restaurants nearby

Spacious room with private balcony

Pros: Spacious room with small private balcony overlooking an interior courtyard. Comfortable bed plus a small sofa for lounging. Convenient free airport shuttle.

Cons: Although in theory, there is food available on-site, the portion of the lobby reserved for eating was bleak as well and all but deserted. Fortunately, there's a Ruby Tuesday's about a five-minute walk away, which was more lively. Not much else nearby that I saw.

It was a pleasant and safe enjoyable stayt

Pros: Staff was courteous, Hotel was modern and well maintained, They have a small, but good restaurant

Cons: TV noise from adjoining rooms

It was a pleasant and...

Pros: Staff was courteous, Hotel was modern and well maintained, They have a small, but good restaurant

Cons: TV noise from adjoining rooms