The worst experience we have...

Pros: The location was ok, but didnt like anything about this place it was disgusting and I want my money back.

Cons: The first thing is that the staff was very rude and was not helpful at all. I was charged 3 times and they said they couldn't do anything about it. I arrived at midnight on 4-6-24. The couch bed had red stuff on it like someone had just spilled it. Then after we open the couch use the bed. The bed was broken, so bad that my son could not sleep on it. The fridge had food in it and the bathroom was filthy as if someone had just checked out. It smelled like cigarette smoke and urine in the room. We asked for another room, especially for the condition of the bed for my son. They said they could not give me another room or change the price. Then they decided to bring a portable folding twin-size bed to the room that was also in bad condition and smelled like urine. So my son had to squeeze into the bed with us and we slept very uncomfortable as we had already been on the road for hours to get there, but what made it even worse was the fact that we purchased queen size bed and had 2 full size. Imagine the discomfort. Still, no one could help us because management doesn't allow the accommodation we asked for. Then when we checked out around 9 am. They took off like 30 bucks and that was all they could do to accommodate us. I showed them the pics of the bed and the condition of that disgusting bathroom that we could not use. We had to wipe off with towels at the sink because of the filth.

No good at all had...

Pros: Good locatiom

Cons: Rooms dirty

Poor

Pros: Location

Cons: Dirty, beds broken, trash in the rooms, linens dirty, no breakfast, smelled bad

Disruptive Second Level

Pros: Room size was great. Housekeeping was amazing and great Ambience

Cons: The noise level and continuous running back n forth from upstairs made it difficult to rest

Bad

THE WORST EVER!!!!!!!

Cons: I had to switch rooms because the first was not clean! All to be switched to another room where the beds was made but they did not remove the dirty sheets from off the beds and there was use napkins under the flat sheet!!!! THIS WAS THE WORST EVER!!!! Plus The indoor pool was not opened like I was informed over the phone it was!!!!!!

One of the worst stays...

Pros: There was not much to like

Cons: It was dirty. We found someone else’s dirty clothes. Asked for a cleaning and linen change, after returning we found that the linens had not been changed and the room was still dirty. When we alerted the staff to this we were told the cleaning staff had left for the day and was given sheets to change ourselves. Everything was janky and dingy. Overall terrible stay

Exceptional

Sorry excuse of housecleaning

Pros: The location

Cons: The property was horrible. The pool and the fitness center was closed down. The stairwell smelled of urine. The hallways had a horrible odor. My room was supposed to have a sofa bed there was no sofa bed at all. The toilet was dirty with skid mark in the toilet behind the night stand was food boxes. I was scared to even think of the sheets were clean. The floors in the room needed to be mopped.

Exceptional

Passable

Cons: The floor was a bit uneven. The bathtub faucet was loose.

Pleasant

Cons: I asked before arrival about the pool been open got there and it was closed

Won't be paying to stay...

Pros: Check In Ease

Cons: The room was a disaster (#237). Unclean, Holes in walls, Gaps in flooring showing filth, Floor in bathroom was coming apart (Tiles were rocking on damaged Subfloor)... I have stayed at Motel 6s at a third of the cost that were better than this. This was not in any way like abny CIS I have ever stayed at...

A night with the spa...

Pros: I enjoyed the spa tub and overall the room was pretty clean.

Cons: I didn't like the fact that my frig wasn't properly working and that one of the lights didn't work in the room. Also the room was for 2 people, but only had towels for 1 person.

Very good

Good

Bad

Pros: Not clean

Cons: Dirty

Good

Cons: Microwave did not work I kept getting locked out of my room Dresser drawers would not stay closed Sofa bed would not stay open and every time someone attempted to lay in bed it caved in each time Room 211 overall stay 7/10

Very good

It was very quiet and...

Pros: It was very clean and nice