Poor

Very good

Pros: Staff was helpful after we made it to hotel.

Cons: No one answered phone. Called over 20 times because my flight was delayed

Nice, clean but hotel facility...

Pros: Rooms were clean, food was good

Cons: Rooms and hotel are very dated and need an uplift. I’m surprised Sheraton and Marriott hasn’t updated this facility as yet.

Nate at the front desk...

Pros: Convenient location to get to Port Everglades. Bistro on property with delicious food. Walking distance to CVS & Whole Foods. Very friendly & helpful staff. This is the second time I’ve stayed here.

Cons: Because I booked thru Booking.com the property will not give me an invoice which I need to get reimbursed from my Airline who canceled my flight.

Very good

Exceptional

Superb

Superb

Pros: Breakfast was good although expensive. Shuttle to the cruise ship was nice, friendly driver, punctual. Dinner at the bar was okay.

Cons: Loud HVAC kept me awake. Staff was abrasive. I won't stay again.

WORST STAY!!

Pros: I honestly didn't like anything about the hotel including the area. The hotel looks very old even on the outside!

Cons: well lets start with the staff- very unpleasant and totally not helpful . one of our other guests was in wheel chai and asked front desk to call a taxi for him, they turned around and gave him the number to call , so he did and after 20 mins he went in and told them , they said for him to retry calling the number again!! Totally not customer service at all! Then there were cockroaches in our room. 3 to be exact and our family had a room too and saw a roach in they're washroom, so we told front desk and all they said was, we will give you a free $20 breakfast for 1 person tomorrow! Are you kidding me, not even an apology at all nothing !! We stayed there in room ##720 - Feb 15-17/2024 with 3 other couples. the outside pool area had no towels and when they finally put some , they were all mixed colors the size of tea towels. A group of us sat out by the pool in the sun and homeless people were banging on the fence and screaming which is so not a comfortable feeling at all ! It really made us nervous and unsafe . Also out side by the pool the garbage can was so over filled and not emptied at all, by lunch the following day, it was still exactly as it was day prior. We Paid $635.85 US and $111.44 US to stay in the worst hotel ever for us ! I would have thought that because you were part of the Sheraton/Marriot, it would have been a very clean, roach free, friendly staff and well staffed and very safe place to stay in. I will never stay there again and we cruise from Fort Lauderdale 2-3 times a year. So I'll book us else where for sure going forward and we will not recommend this hotel to anyone! Matter a fact I'll make sure to poste the pictures we don't showing all the evidence of our stay! I also want to say that, I don't agree with this hotel, charging a room tax when you have roaches in the rooms and staff are miserable!! Regards Mrs Trina Medeiros

It was ok

Cons: There was a Dead cockroach in bathroom Bathroom lights were very dim

Very good

Pros: The room was nice and spacious. The location was good too, near a lot of stores. We stayed before a cruise and it was so close to the port that we got there super fast.

Cons: They don't have room service.

Good

Superb

Pros: Breakfast was expensive. Shuttle service to port was excellent

Cons: Poor food options

Very good

Pros: Nice room. Comfortable beds. Friendly staff.

Cons: No proper restaurant. Just a small bar serving food and the food wasn’t good!

Not accommodating and rude

Pros: Close to airport

Cons: The facility charged me twice and when I mentioned to the receptionist that my card was charged the full amount, she said it would be refunded, and I was never refunded.

We chose the hotel for...

Pros: It was close to our location.

Cons: We saw two roaches in the room.

Superb

Pros: Staff was great, very helpful, polite.

Cons: N/A

Never again

Pros: Nothing

Cons: It was dirty unkempt and in a terrible neighborhood

Wouldn’t stay there again. Too...

Pros: Location to Port.

Cons: Restaurant didn’t open till 5pm. Limiting menu. Surrounding area was unsafe to walk at night alone & taxi’s were totally unreliable. Hotel description says there’s a big mall across the street and it’s completely misleading. Taco Bell and a nail salon?! Fire alarm went off at 11pm. Was a debacle. Then one of the two elevators was broken down & unusable for the rest of the stay. Not a good reflection on your hotel.