For being able to visit...

Pros: It was clean, the King bed was very comfortable, big walk in shower (without the tub) and sink inside the bathroom instead of outside. Had shelves under the sink which made it nice for clothes and things. I also liked that where breakfast was served it was separated from the tables we sat at. No running into people while getting food. Food was the usual breakfast, but kept restocked very quickly and tasted good. The rooms are “inside” rooms, not the kind with doors to outside. We picked the King room for it is a little bigger and asked that there be two chairs inside the room. The contacted us back and said they would accommodate us. And they did! We did not want to eat out every meal and wanted NOT to sit on the bed to eat inside the room, so appreciated the two chairs.

Cons: It was strange there wasn’t a fan in the bathroom so mirror was quite steamed over after a shower. The one thing that was challenging for me was the chemicals used to clean and sanitize were very overpowering in their smell. I didn’t know if I could stay there or not, it was so strong. We ran the A/C for a while, then just ran the fan while visiting my brother in rehab. Came back and then tolerable and gone by next day. If you like clean/sanitized, this is for you, but if smells bother you, this may not be for you. Same product used on breakfast tables. We put a do not disturb sign on door for our 3 days so they wouldn’t come in and clean. No smell issues after first day for me!

Need a refund. We did...

Pros: I reserved room 201 at your hotel. My name is Kariann Lubin. The room was not what I expected, receptionist wasn't welcoming and kept rushing to the back room to be on her phone, I wasn't informed the pool was closed and we ended up going somewhere else because even my kids felt unwelcome there. The receptionist refused to take my Walmart Card OR cash for the $25 incident insurance. I am from a different state and this trip wasn't easy to plan as my grandmother is in hispice waiting to die and we might not make it back in time to see her before she dies. Also, this is the first time I've seen my son in 7 months and I could only afford one night......so this ONE NIGHT was super important. We felt unwanted, unwelcome and didn't even use the toilet. We simply left. Who do I talk to about a refund? We went to Holiday Inn and had zero issues. ..the receptionist acted like we were welcome, wanted and safe. She made my boys feel safe and laughed with them! Me and my kids have been through hell trying to start over after I got rid of their abusive father. They didnt need your receptionists bad attitude. Holiday Inn happily accepted my card and cash. Who can I talk to about a refund??

Cons: I reserved room 201 at your hotel. My name is Kariann Lubin. The room was not what I expected, receptionist wasn't welcoming and kept rushing to the back room to be on her phone, I wasn't informed the pool was closed and we ended up going somewhere else because even my kids felt unwelcome there. The receptionist refused to take my Walmart Card OR cash for the $25 incident insurance. I am from a different state and this trip wasn't easy to plan as my grandmother is in hispice waiting to die and we might not make it back in time to see her before she dies. Also, this is the first time I've seen my son in 7 months and I could only afford one night......so this ONE NIGHT was super important. We felt unwanted, unwelcome and didn't even use the toilet. We simply left. Who do I talk to about a refund? We went to Holiday Inn and had zero issues. ..the receptionist acted like we were welcome, wanted and safe. She made my boys feel safe and laughed with them! Me and my kids have been through hell trying to start over after I got rid of their abusive father. They didnt need your receptionists bad attitude. Holiday Inn happily accepted my card and cash. Who can I talk to about a refund??

Spiderwebs all in the bathroom...

Pros: Quiet

Cons: The room well the bathroom was nasty

It was a pretty good

Pros: Room it was amazing

Cons: N/a

Exceptional

Pros: The gentleman at the desk was super considerate. He saw I had mobility problems and, without my asking, gave us a first floor room near the entrance and breakfast area. The room was clean and the bed was comfortable. The breakfast was exceptional with a variety of choices. The price was right.

Cons: There was nothing to not like.

Exceptional

Pros: The gentleman at the desk was super considerate. He saw I had mobility problems and, without my asking, gave us a first floor room near the entrance and breakfast area. The room was clean and the bed was comfortable. The breakfast was exceptional with a variety of choices. The price was right.

Cons: There was nothing to not like.

The beds were comfortable and the room was clean. Breakfast was okay.

Pros: Comfortable beds and pillows

Cons: Checking in I started coughing from a strong disinfectant smell. When we got to our room, the cleaning chemical smell was so strong that my husband and I began coughing and I had trouble breathing. I went down and reported it to the gal at the desk and she said that was because all the rooms had just been cleaned and she didnt offer to move us. We went back to the room and since there were no windows to open we turned on the air and fan and propped our door open with a chair. We just stayed in the hallway for awhile and then went into our room and kept the door open and the fan on.After about 20 minutes we stayed in the room and kept the fan going all night.It was not a healthy situation and I have asthma. If I had small children, I would never have stayed in that room

The beds were comfortable and...

Pros: Comfortable beds and pillows

Cons: Checking in I started coughing from a strong disinfectant smell. When we got to our room, the cleaning chemical smell was so strong that my husband and I began coughing and I had trouble breathing. I went down and reported it to the gal at the desk and she said that was because all the rooms had just been cleaned and she didn’t offer to move us. We went back to the room and since there were no windows to open we turned on the air and fan and propped our door open with a chair. We just stayed in the hallway for awhile and then went into our room and kept the door open and the fan on.After about 20 minutes we stayed in the room and kept the fan going all night.It was not a healthy situation and I have asthma. If I had small children, I would never have stayed in that room

Forgettable

Pros: Seemed in good condition , shower was clean

Cons: Checked in late- first 2 Queen bed room had backed up disgusting toilet. Gave us a different room with only one bed and a pullout bed which my kids hated. Told us they were sold out. Here’s an idea, if you’re sold out in a backed up toilet is costing you a room why don’t you get it cleaned up!!

Exceptional

Forgettable

Pros: Seemed in good condition , shower was clean

Cons: Checked in late- first 2 Queen bed room had backed up disgusting toilet. Gave us a different room with only one bed and a pullout bed which my kids hated. Told us they were sold out. Heres an idea, if youre sold out in a backed up toilet is costing you a room why dont you get it cleaned up!!

Perfect

Perfect

Exceptional

I would stay there again.

Pros: It was fine—selection was good and food was hot

Cons: Can’t think of anything

I would stay there again.

Pros: It was fineselection was good and food was hot

Cons: Cant think of anything

Perfect

Exceptional

Pros: The staff, especially Felice at the front desk, was amazing. Even after some key troubles and finding out a door was messed up, she was so kind and patient. She found us a new room, all the while smiling and taking good care of us.

Cons: Trouble with the room door, but thanks to Felice, it was quickly and efficiently fixed.

Exceptional

Exceptional

Pros: The staff, especially Felice at the front desk, was amazing. Even after some key troubles and finding out a door was messed up, she was so kind and patient. She found us a new room, all the while smiling and taking good care of us.

Cons: Trouble with the room door, but thanks to Felice, it was quickly and efficiently fixed.