Very good

Very good

Perfect

Very good

Pros: The room was clean, bed was comfortable, and the bathroom was clean and larger than expected

Perfect

Exceptional

Exceptional

Perfect

Good

Perfect

Perfect

In all, I was very displeased with my stay, the staff is the only reason I decided not to leave.

Pros: The location. Close to the interstate, but not too close that you couldnt get rest.

Cons: The mini fridge stunk when turned on. I turned back the duvet and comforter in both beds, and they were full of hair. I thought a Sasquatch had slept in the bed prior to it being made up. The closet door knob actually fell off during opening, I had to fix it with a screw driver.

Horrible. Dangerous.

Pros: Breakfast and location were good about the only good thing .

Cons: While I was attempting to shower , the shower head flew off the pipe under water pressure and hit my shoulder . The head would not fit back on the shoulder. I told the staff about it . They were unconcerned and said it happened all the time and somehow I should have asked for another shower head. ( Not sure if they meant while I was naked or wrapped in a towel) . The issue with the Shower head was that it didn't fit the thread on the stand pipe. It had somehow been jury rigged with pipe dope to stay on a bit. This is a huge safety issue and could cause a fall especially with an older person. I asked for a refund but did not receive it . When I returned home I found they had actually added another 22 $ charge on my card. I've disputed both the room charge of 111 plus the $22 . The hotel needs a good independent inspection by an outside party. I've already informed Comfort Inns Complaint department.

Poor

Pleasant

Just ok

Pros: Bed was comfortable.

Cons: Could not check in early at all. Although when I was going out to clean out my car, 3 employees asked if I was checking out early.

The reviews I read were very deceptive, and untrue! I would never return.

Pros: Nothing much. I will say the beds were clean and comfortable. That was the only bright spot.

Cons: The breakfast room was loud, tables dirty, and trash overflowing. When they brought out more sausage and eggs, they were still frozen. The bread was stale, and no muffins. The carpet in rooms and halls were stained and filthy! They need tile or wood-like flooring. The bathroom was tired and not very clean, and the water cut off completely while I was showering.

Terrible

Pros: Nothing

Cons: Shower wasnt working in our room so instead of giving us another room to stay in they just gave us a key to a room down the hall where we could only shower from. Bathrooms were dirty. Towels were dirty.

Theft of my Property!!!!

Pros: Nothing

Cons: 9/27/2023 To: Choice Hotels/Director of CUSTOMER SERVICE!!! I Eddie Houston, writing this complaint with GRAVE CONCERNS (THEFT OF PROPERTY) regarding the Comfort Inn Opelika - Auburn 811 Fox Run Pkwy., Opelika, AL, 36801, US (334) 741-9977 On 9/21 I used Booking.com and reserved a room for one night @ the Comfort Inn, Opelika. I checked in on 9/23, and checked out on 9/24, Sunday morning. I was rushing because I had to drive to Atlanta to pickup family @ the Hartsfield-Jackson International Airport. After 25 minutes of driving, I noticed I left my Timberland Boots (Gray) in room 101. As I was driving, I called the Comfort Inn and spoke with Kelly (Employee). I told her I just checked out of room 101 and I left my gray boots. I ask if she could go get the boots and mail them to me. Kelly explained I would have to mail Comfort Inn a box for that to happen. But at the time she couldnt go and look, I assume maybe she had guest to deal with first. I called back a few hours later and Kelly stated there were no boots in room 101. And I 100% disagreed with her. Those gray boots were left beside the bed. On 9/25/23, around 3:35PM, I called back to the Comfort Inn and spoke with Sam (Employee). I explained the situation to Sam that I know the boots were left in room 101. Sam put me on hold and she went to check with the housekeeper (Oscar). Sam came back and stated, Oscar found the boots in room 101. But according to Sam, Oscar threw the boots away !!! Now here come the ISSUE!!! According to Sam, if a guest leave personal belonging, Comfort Inn policy is to keep the item for 30 days. That would give the guest time to claim what he/she may have left behind by mistake!!! And that make SENSE to me!!! So why would Oscar throw away brand new boots?? And not give the guest a chance to reclaim his personal item??? My simple answer is Oscar kept those boots for himself. After all, they were new!!!

Exceptional