Mercure London Heathrow Hotel

  • Shepiston Lane , Hayes, England UB3 1LP
  • Shepiston Lane , Hayes, England - UB3 1LP
  • 855-516-1090
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Outstanding value on upcoming dates.
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Superior Room, 1 Double Bed
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1 Double Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Standard Room, 1 Twin Bed
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1 Twin Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Standard Room, Multiple Beds
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1 Queen Bed and 1 Twin Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Superior Room, 1 Queen Bed with Sofa bed, Non Smoking
Superior Room, 1 Queen Bed with Sofa bed, Non Smoking
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1 Queen Bed and 1 Double Sofa Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Sofa bed, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Sofa-bed
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Deluxe Room, 1 Double Bed
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1 Double Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries

Extra Features - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Standard Room, 2 Twin Beds
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2 Twin Beds

172 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Rollaway/extra beds - Extra Charge
  • Flat panel TV
  • Complimentary cribs/infant beds
  • Room service - Restricted hours
Standard Room, 1 Queen Bed
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1 Queen Bed

129 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with satellite channels

Food and Beverages - Refrigerator, coffee/tea maker, and room service (limited hours)

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

Extra Features - Laptop-compatible safe, iron/ironing board, and desk

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs

Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • AC / In-room climate control
  • Blackout drapes-curtains
  • Refrigerator
  • Shower Or Bathtub
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • In room safe - laptop compatible
  • Desk
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bath Towels Provided
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • Iron - ironing board
  • Housekeeping - by request
  • Flat panel TV
  • Room service - Restricted hours
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Mercure London Heathrow Hotel Hotel

Hotel Location & Nearby Attractions

With a stay at Mercure London Heathrow Hotel in Hayes (Pinkwell), you'll be within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. This upscale hotel is 9.7 mi (15.7 km) from Wembley Stadium and 6.7 mi (10.8 km) from Twickenham Stadium.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features wedding services and a television in a common area.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Grab a bite to eat at Borders Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Renovations

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 184 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pet Policy for Mercure London Heathrow Hotel
If you are thinking of bringing your pet and want to know if pets are allowed at Mercure London Heathrow Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Mercure London Heathrow Hotel are listed below.

Pets not allowed

Additional Hotel Details
Gap period enforced between guest stays - 24 hours
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Contactless check-out is available
Shield between guests and staff in main contact areas
LGBTQ friendly
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Individually-wrapped food options are available
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Contactless check-in is available
Essential workers only - NO
Commonly-touched surfaces are cleaned with disinfectant

Mercure London Heathrow Hotel Hotel Amenities


Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Meeting Room Facilities
  • Conference center & rooms
  • Wedding & banquet services
  • Business center on site
  • Conference Facilities
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Assistive listening devices available
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
General Amenities
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Double-glazing on all windows
  • Guest education on local ecosystems and culture
  • Annual carbon offsets
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Stair-free path to entrance
  • Wheelchair accessible – no
  • Water-efficient showers only
  • Housekeeping on request
  • Golfing nearby
General Amenities
  • Dry cleaning & laundry service
  • Common area water dispenser
  • Electric vehical charging station
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Free news papers in lobby
  • Luggage storage facilities
  • Express check out
  • Bellhop & Porter service
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • TV in common areas
Parking Services
  • Parking - Limited spaces
  • Self parking - Extra Charge
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Number of coffee shops & cafes -
  • Coffee & tea in common areas
  • Hotel Restaurant
  • Snack bar & deli
Transportation Services
  • Town car and limo service available

About Mercure Hotels By Accor Hotels Brand Hotels

Mercure Hotels are quality hotels that are run by AccorHotels, and presently this hotel brand has over 790 hotels established in 63 countries. Founded by Gerald Pellison and Paul Dubrule, the hotel established its first branch in 1973 in Saint-Witz, France.

Just two short years later, the Societe d’Investissement et d’Exploitation took over Mercure Novotel, and has since then been under its management.

This hotel brand is known for its unique style for every hotel in any part of the world. The main vision is to provide high-quality and sincere service to guests staying at any of their hotel branches. The international network of Mercure is quite impressive as they have 810 hotels in almost 64 countries throughout the world. Travelers can find Mercure hotels in almost every location, ranging from holiday resorts, central areas of cities, or even in remote mountain getaways.

What makes Mercure hotels distinctive among its competitors is its authenticity and personal commitment. Each hotel promotes a strong local character, adapting designs that interprets the characteristics of the hotel’s location and locality.

The Mercure teams also ensure that their employees are knowledgeable about the local culture of the place. This way they can advise their hotel guests what to see and what to do while staying in the place. The most symbolic locations of Mercure hotels include Mercure Bali Legian (Indonesia), Mercure Gdansk Posejdon (Poland), Mercure Amsterdam Sloterdijk Station (Netherlands), Mercure Vienna First (Austria), and Mercure Poitiers Centre (France).

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Mercure London Heathrow Hotel - Hayes, England Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 1.8 km / 1.1 mi
Brunel University - 6.1 km / 3.8 mi
Twickenham Stadium - 10.8 km / 6.7 mi
Syon Park - 11.1 km / 6.9 mi
Royal Botanic Gardens, Kew - 12.4 km / 7.7 mi
Bushy Park - 12.8 km / 8 mi
Kempton Racecourse - 12.9 km / 8 mi
Windsor Castle - 13.9 km / 8.6 mi
Eton College - 14.1 km / 8.7 mi
Thames River - 14.5 km / 9 mi
Royal Holloway, University of London - 14.7 km / 9.2 mi
Hampton Court - 14.9 km / 9.3 mi
London Designer Outlet - 15.5 km / 9.6 mi
Pinewood Studios - 15.6 km / 9.7 mi
Ealing Broadway Shopping Center - 15.7 km / 9.7 mi

The nearest airports are:
Heathrow Airport (LHR) - 4.7 km / 2.9 mi
London City Airport (LCY) - 100.6 km / 62.5 mi
Gatwick Airport (LGW) - 72.5 km / 45 mi
Luton Airport (LTN) - 56.8 km / 35.3 mi

The preferred airport for Mercure London Heathrow Hotel is Heathrow Airport (LHR).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Hayes, England Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for Mercure London Heathrow Hotel are between 3:00 PM and 12:00 PM. The minimum age to check-in is 18.

What is the check-out time?

This Mercure London Heathrow Hotel's check-out time is 12:00 PM.

What brand is Mercure London Heathrow Hotel?

Mercure London Heathrow Hotel is a part of Mercure Hotels By Accor Hotels.

What is the street address for Mercure London Heathrow Hotel?

The address for Mercure London Heathrow Hotel is Shepiston Lane, Hayes, England UB3 1LP

What is the price for tonight?

Based on recent averages, the price for tonight can start at 58.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 58 per night.

How many guest rooms are at Mercure London Heathrow Hotel?

The Mercure London Heathrow Hotel has a total of 184 guest rooms.

How many floors does the Mercure London Heathrow Hotel have?

This Hayes hotel has 2 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers. Other themes include Family.

Recommended landmarks, attractions or things to do around MERCURE LONDON HEATHROW HOTEL?

MERCURE LONDON HEATHROW HOTEL is within minutes from Stockley Park - 1.8 km / 1.1 mi , Brunel University - 6.1 km / 3.8 mi and Twickenham Stadium - 10.8 km / 6.7 mi

Which the best airport near MERCURE LONDON HEATHROW HOTEL?

The preferred airport for Mercure London Heathrow Hotel is Heathrow Airport (LHR). The airport is conveniently located when visiting this Hayes hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Mercure London Heathrow Hotel Reviews Summary

UserQuispe
10/10
 
Exceptional
This guest did not leave comments about this hotel.

UserHeena
7/10
 
Good
Good

UserPaul
8/10
 
Very Good
Very good

UserShane
8/10
 
Very Good
Very good

UserJoseph
9/10
 
Wonderful
Exceptional

UserRima
9/10
 
Wonderful
Superb

Pros: Everything
Cons: Nothing
UserNigel
8/10
 
Very Good
Very good

Pros: Locality to airport
Cons: Payment for parking was not straightforward
UserGerald
3/10
 
Poor
Poor

Pros: Convenient for the Airport.
Cons: Mercure making an offer for discounted meals and confirmingi with an email to have it declined on the day for no reason, even though the manager appeared to accept the email came from hum!!!!! I wouldn't recommend the hotel to anyone,, in fact I've put 2 oeople of already.very disappointing for a big concern to operate in this manner., I will not use Mecire in future.
UserMichael
7/10
 
Good
What I guess one would expect

Pros: Car parking, large reception areas
Cons: Very average restaurant menu
UserAhmed
7/10
 
Good
Good

UserAnonymous
1/10
 
Very Poor
Very uncomfortable and unpleasant stay.

Pros: Location
Cons: The service and facilities. The room smelt damp, the carpet was dirty and the shower room was tiny, there is no USB plugs, and power station was far from the bed. There were no bar and food service available when we arrived at 10pm, which was really inconvenient as an airport hotel.
UserDean
7/10
 
Good
Good

UserRaj
8/10
 
Very Good
Very good

UserJayne
9/10
 
Wonderful
Exceptional

UserBrenna
7/10
 
Good
Good

UserKelly
1/10
 
Very Poor
Not sufficient

Cons: When we arrived the hotel had no recollection of our booking. They were unable to provide the room we paid for. We ended up in a room with faulty furniture and disabled bathroom with twin beds. This was all they could provide at short notice. This was not what we paid for and very distressing late at night risking having no hotel to spend the night in.
UserKaitlin
7/10
 
Good
Great service & location

Pros: Great location to Heathrow airport. Lovely staff. 20 min walk to the nearest train station. Easy to find and rooms were serviced daily. Had a free upgrade to a larger room when requested.
Cons: Standard rooms were smaller than expected but still clean. Water leaked from shower.
UserSteve
6/10
 
Pleasant
Pleasant

Cons: Long time to check in
UserBright
10/10
 
Exceptional
Perfect

UserRonald
7/10
 
Good
Good

 
Hotel Location & Nearby Attractions

With a stay at Mercure London Heathrow Hotel in Hayes (Pinkwell), you'll be within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. This upscale hotel is 9.7 mi (15.7 km) from Wembley Stadium and 6.7 mi (10.8 km) from Twickenham Stadium.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features wedding services and a television in a common area.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Grab a bite to eat at Borders Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Renovations

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 184 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pet Policy for Mercure London Heathrow Hotel
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Mercure London Heathrow Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Mercure London Heathrow Hotel are listed below.

Pets not allowed

Additional Hotel Details
Gap period enforced between guest stays - 24 hours
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Contactless check-out is available
Shield between guests and staff in main contact areas
LGBTQ friendly
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Individually-wrapped food options are available
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Contactless check-in is available
Essential workers only - NO
Commonly-touched surfaces are cleaned with disinfectant

Mercure London Heathrow Hotel Hotel Amenities

Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Meeting Room Facilities
  • Conference center & rooms
  • Wedding & banquet services
  • Business center on site
  • Conference Facilities
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Assistive listening devices available
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
General Amenities
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Double-glazing on all windows
  • Guest education on local ecosystems and culture
  • Annual carbon offsets
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Stair-free path to entrance
  • Wheelchair accessible – no
  • Water-efficient showers only
  • Housekeeping on request
  • Golfing nearby
General Amenities
  • Dry cleaning & laundry service
  • Common area water dispenser
  • Electric vehical charging station
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Free news papers in lobby
  • Luggage storage facilities
  • Express check out
  • Bellhop & Porter service
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service
Outdoor
  • TV in common areas
Parking Services
  • Parking - Limited spaces
  • Self parking - Extra Charge
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Number of coffee shops & cafes -
  • Coffee & tea in common areas
  • Hotel Restaurant
  • Snack bar & deli
Transportation Services
  • Town car and limo service available

About Mercure Hotels By Accor Hotels Brand Hotels

Mercure Hotels are quality hotels that are run by AccorHotels, and presently this hotel brand has over 790 hotels established in 63 countries. Founded by Gerald Pellison and Paul Dubrule, the hotel established its first branch in 1973 in Saint-Witz, France.

Just two short years later, the Societe d’Investissement et d’Exploitation took over Mercure Novotel, and has since then been under its management.

This hotel brand is known for its unique style for every hotel in any part of the world. The main vision is to provide high-quality and sincere service to guests staying at any of their hotel branches. The international network of Mercure is quite impressive as they have 810 hotels in almost 64 countries throughout the world. Travelers can find Mercure hotels in almost every location, ranging from holiday resorts, central areas of cities, or even in remote mountain getaways.

What makes Mercure hotels distinctive among its competitors is its authenticity and personal commitment. Each hotel promotes a strong local character, adapting designs that interprets the characteristics of the hotel’s location and locality.

The Mercure teams also ensure that their employees are knowledgeable about the local culture of the place. This way they can advise their hotel guests what to see and what to do while staying in the place. The most symbolic locations of Mercure hotels include Mercure Bali Legian (Indonesia), Mercure Gdansk Posejdon (Poland), Mercure Amsterdam Sloterdijk Station (Netherlands), Mercure Vienna First (Austria), and Mercure Poitiers Centre (France).

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 1.8 km / 1.1 mi
Brunel University - 6.1 km / 3.8 mi
Twickenham Stadium - 10.8 km / 6.7 mi
Syon Park - 11.1 km / 6.9 mi
Royal Botanic Gardens, Kew - 12.4 km / 7.7 mi
Bushy Park - 12.8 km / 8 mi
Kempton Racecourse - 12.9 km / 8 mi
Windsor Castle - 13.9 km / 8.6 mi
Eton College - 14.1 km / 8.7 mi
Thames River - 14.5 km / 9 mi
Royal Holloway, University of London - 14.7 km / 9.2 mi
Hampton Court - 14.9 km / 9.3 mi
London Designer Outlet - 15.5 km / 9.6 mi
Pinewood Studios - 15.6 km / 9.7 mi
Ealing Broadway Shopping Center - 15.7 km / 9.7 mi

The nearest airports are:
Heathrow Airport (LHR) - 4.7 km / 2.9 mi
London City Airport (LCY) - 100.6 km / 62.5 mi
Gatwick Airport (LGW) - 72.5 km / 45 mi
Luton Airport (LTN) - 56.8 km / 35.3 mi

The preferred airport for Mercure London Heathrow Hotel is Heathrow Airport (LHR).

User
Quispe
 
10/10
Exceptional
This guest did not leave comments about this hotel.

User
Heena
 
7/10
Good
Good

User
Paul
 
8/10
Very Good
Very good

User
Shane
 
8/10
Very Good
Very good

User
Joseph
 
9/10
Wonderful
Exceptional

User
Rima
 
9/10
Wonderful
Superb

Pros: Everything
Cons: Nothing
User
Nigel
 
8/10
Very Good
Very good

Pros: Locality to airport
Cons: Payment for parking was not straightforward
User
Gerald
 
3/10
Poor
Poor

Pros: Convenient for the Airport.
Cons: Mercure making an offer for discounted meals and confirmingi with an email to have it declined on the day for no reason, even though the manager appeared to accept the email came from hum!!!!! I wouldn't recommend the hotel to anyone,, in fact I've put 2 oeople of already.very disappointing for a big concern to operate in this manner., I will not use Mecire in future.
User
Michael
 
7/10
Good
What I guess one would expect

Pros: Car parking, large reception areas
Cons: Very average restaurant menu
User
Ahmed
 
7/10
Good
Good

User
Anonymous
 
1/10
Very Poor
Very uncomfortable and unpleasant stay.

Pros: Location
Cons: The service and facilities. The room smelt damp, the carpet was dirty and the shower room was tiny, there is no USB plugs, and power station was far from the bed. There were no bar and food service available when we arrived at 10pm, which was really inconvenient as an airport hotel.
User
Dean
 
7/10
Good
Good

User
Raj
 
8/10
Very Good
Very good

User
Jayne
 
9/10
Wonderful
Exceptional

User
Brenna
 
7/10
Good
Good

User
Kelly
 
1/10
Very Poor
Not sufficient

Cons: When we arrived the hotel had no recollection of our booking. They were unable to provide the room we paid for. We ended up in a room with faulty furniture and disabled bathroom with twin beds. This was all they could provide at short notice. This was not what we paid for and very distressing late at night risking having no hotel to spend the night in.
User
Kaitlin
 
7/10
Good
Great service & location

Pros: Great location to Heathrow airport. Lovely staff. 20 min walk to the nearest train station. Easy to find and rooms were serviced daily. Had a free upgrade to a larger room when requested.
Cons: Standard rooms were smaller than expected but still clean. Water leaked from shower.
User
Steve
 
6/10
Pleasant
Pleasant

Cons: Long time to check in
User
Bright
 
10/10
Exceptional
Perfect

User
Ronald
 
7/10
Good
Good