We enjoyed to the fullest our stay at this gorgeous resort

Pros: The location is just amazing and beautifully armonizad with the nature.

Cons: Nothing, everything is just perfect

Incredible views! Perfect, peaceful and clean.

Pros: The most perfect stay! The transfer from Zermatt train station to Cervo was easy, the driver pointed out local spots and explained a little about the town. The greeting from the reception staff was excellent, the Alpinist L room we stayed in was perfect. Everything was clean, well laid out, more than enough space for 2 of us, lots of storage and all the furnishings seemed new. The outdoor balcony space was good, very quiet and peaceful. We were lucky enough to have 20+ degree weather, so we utilised the outdoor space every day. The view was incredible!! We had the best view of the Matterhorn, perfectly framed by the trees. We also had a view of the town, which was beautiful at night with the lights. The pictures truly dont do the view justice, it was beautiful. Madre Nostra is on the smaller side, so dinner is very intimate. The food and drinks were excellent, fresh pasta and great cocktails. The breakfast options at Bazaar were great, the cooked items on the menu were a little small, but there is plenty of buffet style food to enjoy- cakes, granola, bread etc. Bazaar outdoor terrace area has great view of the Matterhorn all day, and we enjoyed the sunset over the mountain in the evenings. The dinner was excellent, the offering of Asian/middle eastern foods was very much enjoyed and something different. All the staff, reception, porters, concierge, housekeeping, restaurant staff were so friendly, welcoming and made our stay a real pleasure. We cannot offer enough praise. There are spa facilities and pools. The location of Cervo itself is of course a mountain resort, but there is a ski-lift just opposite reception which allows access to the main town within a few minutes, once in the town all bars, restaurants and shops are within walking distance, 5-10 mins. We are not big hikers/skiers but we absolutely loved our stay at Cervo and will definitely be back in the Winter season!

The real Alp Experience

Very good

Pros: Breakfast was exceptional. Full buffet plus anything you need ordered. Loved the elevator access. Staff was very friendly. Decor was laid back and interesting.

Cons: Many stairs.

Perfect

Hotel is very nice but too far from the Town Center

Pros: Hotel set up is really unique

Cons: Too far from the town centre

The perfect mountain retreat in summer.

Pros: Wonderful design, thoughtfully appointed and comfortable rooms, excellent facilities and restaurants, fantastic staff and brilliantly located. Awesome to wake up with a view of the Matterhorn. We loved our stay.

Cons: Nothing.

Perfect

Exceptional

Perfect

Exceptional

Pros: Best hotel in town. Really provides the mountain ambiance throughout, very attentive to details. There definitely is something for everyone at Cervo resort.

Exceptional

Exceptional

Perfect

A hotel of contrasts that made for a memorable stay

Pros: The staff is very friendly and helpful. The spa facilities are incredibly nice and relaxing with a great view of the Matterhorn. The breakfast is amazing with a great variety of delicious foods from their restaurant. The rooms are well equipped and a nice size. Housekeeping and turndown service left our room very clean and tidy. The location was quiet and had access to an elevator 24/7 to get from the bottom of the hill to the hotel. Bonus, there were 3 playful kittens on the property.

Cons: Our view of the mountains was mostly obstructed by trees, although the room was advertised to have a mountain view. The pillows were very flat which made for an uncomfortable sleep. We opted for a king size bed, but we were given 2 singles. They rectified this after the first night. The doors to the bathroom, although very stylish and artistic, are impractical. The toilet lights are on a sensor so if you get up to pee in the middle of the night, before you can close the toilet door, the light shines through the bathroom door slats waking the other person up. Then the sensor light proceeds to turn off leaving you to finish your pee in the dark, no matter how much you flail your arms. Also good luck opening the toilet door again because there's no grip in the sliders and the closing mechanism is sticky. These might be just minor inconveniences, but you pay a lot for these rooms so you expect an equivalent standard.

A wonderful stay with one of the most beautiful rooms I stayed in with some general issue

Pros: The style and aesthetic of the hotel was great. The staff were very friendly.

Cons: The resort was not pleasant to navigate. The lobby was very disappointing and did not feel like you are walking into a 5 star resort. Getting to our rooms every day felt tedious and would take a while to get from our room to the Main Street. Also, I had two big pieces of luggage with me late at night and no staff would help me to bring my luggage up after I asked. Not what I would expect when spending almost $1k a night.

Exceptional

Amazing hotel, lovely staff!

Pros: Great staff and hospitality. Loved the hotel and the atmosphere! Really enjoyed it.

Cons: No A/C, dont mind that but issue is when you open the door all the bugs come flying in. Either find a way to put a net on the door or an alternative. Thanks

Perfect

Perfect