Exceptional

Pros: Everything.

Cons: There was a constant rumbling noise from the apartment above. It wasnt our air con, our fans or anything else. It did make getting to sleep somewhat difficult.

Perfect

Good

Requires improvement

Pros: The food tasted excellent Alcohol choice excellent Very good bartender and chef Great scenery Lovely country Some staff (Ronnie, Lynn, Nial, Dwayne, Jasmine, 2 others) were great, others very rude and dismissive

Cons: Repetitive and limited menu options Restrictive, too many rules about where to dine, pool time, etc Ignored by butler service Room and appliance leaks Electrical issues Cats while dining (touching, sitting on furniture) Overall facility, lacking on handicap-friendly environment Slow service in certain areas

Passable

Pros: Better service & amenities

Very good

Very good

Exceptional

If you were expecting (and paid for) a 5-star experience as advertised, you will be disappointed.

Pros: The highlight of the resort was the service. Staff was incredibly friendly. The grounds were lush, and the view from the 2BR penthouse was incredible. We had a personal butler who was very responsive in helping us get whatever we needed and setting up off-resort excursions.

Cons: The room had some issues, despite being recently renovated. Appliances showing age. The toilet didn't flush very well, and made a very loud noise after being flushed. Plumbing was a little sketchy - water was either boiling hot or cold. The shower heads were in a really awkward location. Food was bland and repetitive. Not very good. Food service was incredibly slow. The same breakfast was offered every single day at both restaurants. Lunch was also repetitive. Lots of items were not available on the food and drinks menu. 1451: Main restaurant of the resort. Upscale-ish food, but not really. Portion sizes were very small. Main courses were okay. Shrimp course was very small, slightly overcooked. The shortribs were also overcooked, but had good flavour. The best course was the grilled octopus appetizer. Drinks were so-so, all very sweet, and tasted like syrup. Orders were also consistently delivered wrong for breakfast (missing items despite requests, etc...). Consistently look around 30-45 minutes to deliver a standard American breakfast. Le Beteau: Mediocre and odd sushi. A simple tuna roll had pickled jalapenos in it which was an odd choice. Chips were stale. No fresh guac (some packaged avocado puree in it's place). Fish ceviche was not fresh. Some drinks not available. "Spicy" margarita was essentially a regular marg with pickled jalapenos (again odd choice). Hurricane Hole: Okay-ish food. Ordered it for room service since the entire restaurant smelled like a septic tank. Cove: Steaks were pretty tasty. The pizzas were very inconsistent. More like sauce and cheese on flatbread rather than real pizza. Margherita pizza lacked any basil as advertised. The tapas were pretty gross. The "crab cake" is just a ball of breaded, and deep fried imitation crab. Bars: Often lacked ingredients for some drinks. Drinks really boozy and sugary. Fresh ingredients were lacking. No top-shelf liquor as advertised.

Very good

Poor

wonderful location, massively oversold. NOT 5 star. should be avoided.

Pros: location

Cons: worn out

Not up to standard considering we spent 600ish a night.

Pros: We liked the fact that we could speak with someone via WhatsApp if we had a problem. They did an amazing job locating our missing bag.

Cons: The breakfast was underwhelming. The fruit wasn't locally sourced and tasted horrible, the scrambled egg tasted like rubber. We ordered certain plates and requested certain things and they didn't turn up. And if they did turn up, it took a while for everything to arrive. Our room wasn't clean when we arrived. The bin hadn't been taken. The kitchen worktop in our room wasn't clean when we arrived. The bathroom looked dated and the grouting looked like it was about to fall out. The toilet seat moved when you sat down(felt like it was about to fall off the wall). In one communal toilet, there wasn't even a toilet seat to sit on(see photo)! They tried to charge us extra for our massages - this was because of bad communication. Overall I thought the service was terrible, considering your paying 600 a night. At that amount of money, I'm expecting an all-round high-quality experience but it was far from being perfect... unfortunately. I wouldn't recommend it personally.

the pictures and marketing goes over and above the actual reality. this could be a really nice option for a boutique uni

Pros: we liked the landscape, greenery and the buildings themselves.

Cons: the pool area is not big enough for all guests the dining areas did not feel worth the money rooms where not equipped with basic necessities - hair dryer/ snack / iron / tv that worked. all needed when paying this much the food was hit and miss and the staff where also hit and miss. you never knew what you were going to get . the wait time and service was really bad - this is not just normal for the island - we stayed in another resort and was night and day.

Exceptional

Very good

Perfect

Exceptional

The staff went out of its way to make my stay a remarkable experience.

Pros: The facility was fabulous; the staff were truly world class. Neil Labadie, an assistant manager was truly magnificent. The GM (Saul Nunez) should be promoted to president of the company.

Cons: The gym was under construction; no true place to jog outside. The gym should be finished soon. Not sure jogging out side is one their radar. But these are minor points.

Relaxed and enjoyable.

Pros: Beautiful bay. Nice room and tasty breakfast. Ability to check-out (later) at the time appropriate to your flight is superb.

Cons: Charges in $EC but food menus all quoted in $US which were frequently wrong at the fixed exchange (occasions of both high and low.)