Niagara Crossing Hotel & Spa

  • 100 Center Street , Lewiston, New York 14092
  • 100 Center Street , Lewiston, New York - 14092
  • 855-516-1090
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Outstanding value on upcoming dates.
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Standard Room, 2 Queen Beds
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2 Queen Beds

300 sq feet


Layout of Standard Room, 2 Queen Beds - Separate sitting area

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer

Extra Features - Free international calls, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Laptop friendly workstation
  • bathtub and shower (Separate)
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Mini fridge
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Hair dryer
  • AC
  • Iron - ironing board
  • Rollaway/extra beds - Extra Charge
  • Sitting area (Separate)
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Riverview Suite
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1 King Bed and 1 Double Sofa Bed

500-sq-foot room with river views


Layout of Riverview Suite - Separate sitting area

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer

Extra Features - Free international calls, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Laptop friendly workstation
  • bathtub and shower (Separate)
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Mini fridge
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Hair dryer
  • AC
  • Iron - ironing board
  • Rollaway/extra beds - Extra Charge
  • Sitting area (Separate)
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Standard Room, 1 King Bed
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1 King Bed

300 sq feet


Layout of Standard Room, 1 King Bed - Separate sitting area

Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer

Extra Features - Free international calls, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Laptop friendly workstation
  • bathtub and shower (Separate)
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Mini fridge
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Hair dryer
  • AC
  • Iron - ironing board
  • Rollaway/extra beds - Extra Charge
  • Fire-place
  • Sitting area (Separate)
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Whirlpool King
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1 King Bed

300 sq feet


Layout of Whirlpool King - Separate sitting area

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, jetted bathtub and separate shower

Extra Features - Free international calls, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Laptop friendly workstation
  • bathtub and shower (Separate)
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Mini fridge
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Hair dryer
  • AC
  • Iron - ironing board
  • Rollaway/extra beds - Extra Charge
  • Sitting area (Separate)
  • Jacuzzi / Jetted bathtub
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Riverview King
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1 King Bed

300-sq-foot room with river views


Layout of Riverview King - Separate sitting area

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer

Extra Features - Free international calls, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Air conditioning and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Laptop friendly workstation
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • Bath Towels Provided
  • Room Linens provided
  • Mini fridge
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Hair dryer
  • AC
  • Iron - ironing board
  • Rollaway/extra beds - Extra Charge
  • Sitting area (Separate)
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Standard Room, 1 Queen Bed, Accessible
Standard Room, 1 Queen Bed, Accessible
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1 Queen Bed

300 sq feet, located on the ground floor


Layout of Standard Room, 1 Queen Bed, Accessible - Separate sitting area

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Mini-fridge and coffee/tea maker

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer

Extra Features - Free international calls, iron/ironing board, and laptop workspace

Pleasure - Air conditioning and heating

Accessibility - Low-height bed

Need to Know - No cribs (infant beds) or rollaway/extra beds available

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Low height bed
  • Grab-bar near toilet
  • bathroom vanity Wheelchair accessible
  • Laptop friendly workstation
  • Grab-bar in shower
  • Closet/Wardrobe
  • Coffee and tea maker
  • Individually decorated
  • Complimentary Wifi
  • Desk
  • Complimentary local calls
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bath Towels Provided
  • Room Linens provided
  • Roll in shower
  • Mini fridge
  • Shower only
  • Low height counters and sink
  • Location - ground floor
  • TV size measurement: inch
  • Bathroom (Private)
  • Complimentary international calls
  • Complimentary toiletries
  • Wheelchair accessible
  • Hair dryer
  • AC
  • Iron - ironing board
  • Sitting area (Separate)
  • Flat panel TV
  • TV - Cable Service
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Niagara Crossing Hotel & Spa Hotel

Hotel Location & Nearby Attractions

With a stay at Niagara Crossing Hotel & Spa in Lewiston, you'll be on the riverwalk, within a 15-minute drive of Fallsview Indoor Waterpark and Niagara River Gorge. This spa hotel is 9.1 mi (14.7 km) from Fallsview Casino and 7.1 mi (11.5 km) from Niagara Falls State Park.

Popular Hotel Amenities and Features

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.

Business, Other Amenities

Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Planning an event in Lewiston? This hotel has 0 square feet (0 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 68 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas.

Pet Policy for Niagara Crossing Hotel & Spa
If you are thinking of bringing your pet and want to know if pets are allowed at Niagara Crossing Hotel & Spa, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Niagara Crossing Hotel & Spa are listed below.

Pets allowed
Only dogs are allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Gap period enforced between guest stays - 24 hours
Shield between guests and staff in main contact areas
Temperature checks are available to guests
Guest accommodation is sealed after cleaning
Social distancing measures are in place
Staff temperature checks are conducted regularly
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Noise-free rooms not guaranteed
Cashless transactions are available
Staff wears personal protective equipment
Food service has been amended for enhanced safety
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Masks are available to guests
Electrostatic spray is used for disinfection
Protective clothing is available to guests
Essential workers only - NO
Gloves are available to guests
Masks are compulsory at the property
Contactless check-out is available
Property confirms they are implementing guest safety measures
Contactless food service / room service is available
Individually-wrapped food options are available
Property confirms they are implementing enhanced cleaning measures
Reservation might be required for some facilities onsite
Individually-wrapped food options are available for breakfast
Commonly-touched surfaces are cleaned with disinfectant

Niagara Crossing Hotel & Spa Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Complimentary Breakfast
Business, Conference & Meetings
  • Banquet hall on site
  • Meeting Room Facilities
  • Conference Facilities
  • Conference space & rooms
  • Conference space size : feet -
General Amenities
  • Daily
  • Free continental breakfast
General Amenities
  • Elevator & lift on property
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • Luggage storage facilities
  • 24/7 front desk
Lobby Level Services
  • Fireplace in lobby
Outdoor
  • TV in common areas
  • Terrace on property
Parking Services
  • Self parking - Free
Property Features
  • Smoke free property
Restaurants & Bars
  • Coffee & tea in common areas
Spa Services
  • Full service spa on property
 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Niagara Crossing Hotel & Spa - Lewiston, New York Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Niagara River - 0.3 km / 0.2 mi
Earl W. Brydges Artpark State Park - 0.6 km / 0.4 mi
Niagara University - 5.4 km / 3.4 mi
Lewiston-Queenston Bridge - 6 km / 3.8 mi
National Shrine Basilica of Our Lady of Fatima - 6.6 km / 4.1 mi
Basilica of the National Shrine of Our Lady of Fatima - 6.6 km / 4.1 mi
Whirlpool State Park - 6.7 km / 4.1 mi
Mt. Hope Cemetery - 7.4 km / 4.6 mi
Floral Clock - 8 km / 4.9 mi
Niagara Gorge Trail - 9.3 km / 5.8 mi
Fort Niagara State Park - 9.5 km / 5.9 mi
Hyde Park Golf Course - 10.7 km / 6.6 mi
Niagara Falls Armory - 10.8 km / 6.7 mi
Niagara Falls City Hall - 10.9 km / 6.8 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 16.1 km / 10 mi
Buffalo Niagara Intl. Airport (BUF) - 51.3 km / 31.9 mi

The preferred airport for Niagara Crossing Hotel & Spa is Niagara Falls, NY (IAG-Niagara Falls Intl.).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Lewiston, New York Hotels

 
 

Helpful Info & FAQs

Is free parking available at the Niagara Crossing Hotel & Spa?

Yes, parking is available free of cost at the Niagara Crossing Hotel & Spa. This is one of the hotels in Lewiston with Free Parking.

Can you get free breakfast at this hotel?

Yes, complimentary breakfast is offered to guests staying at the Niagara Crossing Hotel & Spa, Lewiston hotel. A good choice among Lewiston hotels with free breakfast.

What is the check-in policy?

The checking times for Niagara Crossing Hotel & Spa are between 4:00 PM and 1:30 AM. The minimum age to check-in is 21.

What is the check-out time?

This Niagara Crossing Hotel & Spa's check-out time is 11:00 AM.

What brand is Niagara Crossing Hotel & Spa?

Niagara Crossing Hotel & Spa is an independent hotel.

What is the street address for Niagara Crossing Hotel & Spa?

The address for Niagara Crossing Hotel & Spa is 100 Center Street, Lewiston, New York 14092

What is the price for tonight?

Based on recent averages, the price for tonight can start at 139.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 139 per night.

When was the Niagara Crossing Hotel & Spa built?

The Niagara Crossing Hotel & Spa in Lewiston was built in 2007.

How many guest rooms are at Niagara Crossing Hotel & Spa?

The Niagara Crossing Hotel & Spa has a total of 68 guest rooms.

How many floors does the Niagara Crossing Hotel & Spa have?

This Lewiston hotel has 4 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Spa.

Recommended landmarks, attractions or things to do around NIAGARA CROSSING HOTEL & SPA?

NIAGARA CROSSING HOTEL & SPA is within minutes from Niagara River Gorge - 0.1 km / 0.1 mi , Niagara River - 0.3 km / 0.2 mi and Earl W. Brydges Artpark State Park - 0.6 km / 0.4 mi

Which the best airport near NIAGARA CROSSING HOTEL & SPA?

The preferred airport for Niagara Crossing Hotel & Spa is Niagara Falls, NY (IAG-Niagara Falls Intl.). The airport is conveniently located when visiting this Lewiston hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Niagara Crossing Hotel & Spa Reviews Summary

UserAndrew
9/10
 
Wonderful
Superb

UserJennie
10/10
 
Exceptional
We will be back! Couldn’t...

Pros: Such a great location and amazing staff. The river view room was spacious and clean, view of the river was so relaxing.
Cons: Nothing
UserRichard
8/10
 
Very Good
It was ok

Pros: Breakfast was fine. Ice machine worked well. Check out was easy.
Cons: I asked for a river view and was told the rate I paid it wasn't included even thought they had rooms. I wasn't aware that room service is every 3rd day.
UserDiana
10/10
 
Exceptional
Exceptional

Pros: We had a king room with a river view. The river view is my favourite. The rooms are very spacious, rates are affordable, breakfast included, great location. I have stayed here many times. It's my go to when I come to Buffalo.
UserJessica
9/10
 
Wonderful
Superb

UserChristina
8/10
 
Very Good
Very good

UserSandra
10/10
 
Exceptional
Exceptional

UserKen
10/10
 
Exceptional
Great hotel in an historic...

Pros: The room was spacious and had a wonderful view of the Niagara river.
Cons: Two chairs instead of one would have been a plus.
UserKaren
8/10
 
Very Good
Restful and romantic due to...

Pros: Beautiful location and setting
Cons: Not as clean as I’d like
UserKristen
9/10
 
Wonderful
Excellent and will most definitely...

Pros: The property was gorgeous, I stayed in February but I can only imagine how beautiful the scenery would be in summer or fall. The staff were very accommodating and the spa is worth a visit. The mini bar/convenience area in the lobby was a nice perk, and breakfast was good. There is a beautiful balcony on the second floor and lots of space to take a walk in front of the property.
Cons: The only thing that I didn’t like was the bed and pillows. The bed was rather firm and the pillows were a little small and lumpy.
UserKathleen
9/10
 
Wonderful
Superb

UserCharles
8/10
 
Very Good
Very good

Cons: The beds are not the most comfortable. Staff is great and the breakfast is great as well. Location is perfect!
UserSandra
10/10
 
Exceptional
Exceptional

UserMarino
2/10
 
Poor
Less than Zero

Pros: Stayed 5 days in total, family member in hospital. Stayed until family member was better Expected customer service for a recommended hotel. Front desk sraff Taylar & manager Krista, are a disservice to your hotel business. Hotel was recommend, very disappointing for customer service, was total by staff you can not check in & come back again. Less than zero customer service, I would recommend retraining your staff. 1st room, i was told that all you booked, a regular room. Listened to footsteps above until 1:30am. Next room ask for a quiet room, was folded nothing else available. Next opportunity, to try get things better experience. Even W worst 1st floor, lights throughout the night, noise above, phone message light would not shut off, called for assistance. Was told, that phone is broke, we have nothing else. Less than zero customer service! I would not recommend this hotel to anyone that required a quiet place to relax & sleep. Thank you in advance, I do hope you address this important matter before your high season approaches. All The Best
Cons: Anything, the associate manager did not even try. A highly missed opportunity in this industry. Very disappointed.
UserChristine
9/10
 
Wonderful
Superb

UserTammy
9/10
 
Wonderful
Superb

UserDorothy
9/10
 
Wonderful
Very comfortable

Pros: Everything was fine. Breakfast, coffee in room and friendly staff. Love staying there and will book again as I have family in the area. Walking to downtown is comfortable.
Cons: Menial but I want the Crossing to be successful. Bathroom shower was clean and neat until you see the curtain rod which was totally rusted. Just a note that some will find the rust as dirty.
UserWerts
8/10
 
Very Good
Very good

UserBrian
10/10
 
Exceptional
Exceptional

UserWerts
10/10
 
Exceptional
Exceptional

 
Hotel Location & Nearby Attractions

With a stay at Niagara Crossing Hotel & Spa in Lewiston, you'll be on the riverwalk, within a 15-minute drive of Fallsview Indoor Waterpark and Niagara River Gorge. This spa hotel is 9.1 mi (14.7 km) from Fallsview Casino and 7.1 mi (11.5 km) from Niagara Falls State Park.

Popular Hotel Amenities and Features

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.

Business, Other Amenities

Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Planning an event in Lewiston? This hotel has 0 square feet (0 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 68 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas.

Pet Policy for Niagara Crossing Hotel & Spa
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Niagara Crossing Hotel & Spa, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Niagara Crossing Hotel & Spa are listed below.

Pets allowed
Only dogs are allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Gap period enforced between guest stays - 24 hours
Shield between guests and staff in main contact areas
Temperature checks are available to guests
Guest accommodation is sealed after cleaning
Social distancing measures are in place
Staff temperature checks are conducted regularly
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Noise-free rooms not guaranteed
Cashless transactions are available
Staff wears personal protective equipment
Food service has been amended for enhanced safety
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Masks are available to guests
Electrostatic spray is used for disinfection
Protective clothing is available to guests
Essential workers only - NO
Gloves are available to guests
Masks are compulsory at the property
Contactless check-out is available
Property confirms they are implementing guest safety measures
Contactless food service / room service is available
Individually-wrapped food options are available
Property confirms they are implementing enhanced cleaning measures
Reservation might be required for some facilities onsite
Individually-wrapped food options are available for breakfast
Commonly-touched surfaces are cleaned with disinfectant

Niagara Crossing Hotel & Spa Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Complimentary Breakfast
Business, Conference & Meetings
  • Banquet hall on site
  • Meeting Room Facilities
  • Conference Facilities
  • Conference space & rooms
  • Conference space size : feet -
General Amenities
  • Daily
  • Free continental breakfast
General Amenities
  • Elevator & lift on property
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • Luggage storage facilities
  • 24/7 front desk
Lobby Level Services
  • Fireplace in lobby
Outdoor
  • TV in common areas
  • Terrace on property
Parking Services
  • Self parking - Free
Property Features
  • Smoke free property
Restaurants & Bars
  • Coffee & tea in common areas
Spa Services
  • Full service spa on property

Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Niagara River - 0.3 km / 0.2 mi
Earl W. Brydges Artpark State Park - 0.6 km / 0.4 mi
Niagara University - 5.4 km / 3.4 mi
Lewiston-Queenston Bridge - 6 km / 3.8 mi
National Shrine Basilica of Our Lady of Fatima - 6.6 km / 4.1 mi
Basilica of the National Shrine of Our Lady of Fatima - 6.6 km / 4.1 mi
Whirlpool State Park - 6.7 km / 4.1 mi
Mt. Hope Cemetery - 7.4 km / 4.6 mi
Floral Clock - 8 km / 4.9 mi
Niagara Gorge Trail - 9.3 km / 5.8 mi
Fort Niagara State Park - 9.5 km / 5.9 mi
Hyde Park Golf Course - 10.7 km / 6.6 mi
Niagara Falls Armory - 10.8 km / 6.7 mi
Niagara Falls City Hall - 10.9 km / 6.8 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 16.1 km / 10 mi
Buffalo Niagara Intl. Airport (BUF) - 51.3 km / 31.9 mi

The preferred airport for Niagara Crossing Hotel & Spa is Niagara Falls, NY (IAG-Niagara Falls Intl.).

User
Andrew
 
9/10
Wonderful
Superb

User
Jennie
 
10/10
Exceptional
We will be back! Couldn’t...

Pros: Such a great location and amazing staff. The river view room was spacious and clean, view of the river was so relaxing.
Cons: Nothing
User
Richard
 
8/10
Very Good
It was ok

Pros: Breakfast was fine. Ice machine worked well. Check out was easy.
Cons: I asked for a river view and was told the rate I paid it wasn't included even thought they had rooms. I wasn't aware that room service is every 3rd day.
User
Diana
 
10/10
Exceptional
Exceptional

Pros: We had a king room with a river view. The river view is my favourite. The rooms are very spacious, rates are affordable, breakfast included, great location. I have stayed here many times. It's my go to when I come to Buffalo.
User
Jessica
 
9/10
Wonderful
Superb

User
Christina
 
8/10
Very Good
Very good

User
Sandra
 
10/10
Exceptional
Exceptional

User
Ken
 
10/10
Exceptional
Great hotel in an historic...

Pros: The room was spacious and had a wonderful view of the Niagara river.
Cons: Two chairs instead of one would have been a plus.
User
Karen
 
8/10
Very Good
Restful and romantic due to...

Pros: Beautiful location and setting
Cons: Not as clean as I’d like
User
Kristen
 
9/10
Wonderful
Excellent and will most definitely...

Pros: The property was gorgeous, I stayed in February but I can only imagine how beautiful the scenery would be in summer or fall. The staff were very accommodating and the spa is worth a visit. The mini bar/convenience area in the lobby was a nice perk, and breakfast was good. There is a beautiful balcony on the second floor and lots of space to take a walk in front of the property.
Cons: The only thing that I didn’t like was the bed and pillows. The bed was rather firm and the pillows were a little small and lumpy.
User
Kathleen
 
9/10
Wonderful
Superb

User
Charles
 
8/10
Very Good
Very good

Cons: The beds are not the most comfortable. Staff is great and the breakfast is great as well. Location is perfect!
User
Sandra
 
10/10
Exceptional
Exceptional

User
Marino
 
2/10
Poor
Less than Zero

Pros: Stayed 5 days in total, family member in hospital. Stayed until family member was better Expected customer service for a recommended hotel. Front desk sraff Taylar & manager Krista, are a disservice to your hotel business. Hotel was recommend, very disappointing for customer service, was total by staff you can not check in & come back again. Less than zero customer service, I would recommend retraining your staff. 1st room, i was told that all you booked, a regular room. Listened to footsteps above until 1:30am. Next room ask for a quiet room, was folded nothing else available. Next opportunity, to try get things better experience. Even W worst 1st floor, lights throughout the night, noise above, phone message light would not shut off, called for assistance. Was told, that phone is broke, we have nothing else. Less than zero customer service! I would not recommend this hotel to anyone that required a quiet place to relax & sleep. Thank you in advance, I do hope you address this important matter before your high season approaches. All The Best
Cons: Anything, the associate manager did not even try. A highly missed opportunity in this industry. Very disappointed.
User
Christine
 
9/10
Wonderful
Superb

User
Tammy
 
9/10
Wonderful
Superb

User
Dorothy
 
9/10
Wonderful
Very comfortable

Pros: Everything was fine. Breakfast, coffee in room and friendly staff. Love staying there and will book again as I have family in the area. Walking to downtown is comfortable.
Cons: Menial but I want the Crossing to be successful. Bathroom shower was clean and neat until you see the curtain rod which was totally rusted. Just a note that some will find the rust as dirty.
User
Werts
 
8/10
Very Good
Very good

User
Brian
 
10/10
Exceptional
Exceptional

User
Werts
 
10/10
Exceptional
Exceptional