Worst NYC hotel experience, don’t...

Pros: The location of the hotel is nice. Overall, the hotel is clean and modern.

Cons: I had a fare with all taxes included and was still charged additional 650$. The hotel charged me the taxes and fees a second time. The restaurant and other services have hidden taxes, that you won’t even know about. My 150$ amount in breakfasts nearly doubled after all the taxes I never knew about. Also the hotel charges a destination fee of 170$. It is a separate charge that you can’t avoid. It gives you benefits such as free bike pass and movies in the room. Firstly, it absolutely does not worth it. However, most importantly, I was told upon arrival that those benefits were a compliment included in my fare and only when I left I found out that there is a fee to pay for the “free included” benefits. Also a room service employee, who brought me breakfast in the room was supposed to take several positions of the bill, since I didn’t order them, but he never did it and I was still charged. When I called the hotel to figure out all the charges the employee on the phone was mean and impolite. The manager of the hotel sent me an email afterwards just to blame me, for not checking their website to find out about destination fees. To conclude, employees are unfriendly, there are hidden fees and the hotel will try to make as much money on you as they can.

A few fixes to make...

Pros: Great gym. Excellent restaurant. Nice front-desk staff. Very clean rooms.

Cons: Housekeeping kept “missing” things — no clean glasses, didn’t pick up used glasses, robes without ties, etc. Pillows seemed uncomfortable. Clearly, a personal opinion.

Passable

Very good

We feel scammed. Over $1000...

Pros: The location was great, staff was very nice.

Cons: We did not get what we paid for. The advertisement for the room was completely false. The room looked nothing like the pictures. A view of the city was advertised but we were looking at the back of a building. They were brown debris amd discoloration in the fridge, kitchenette area and the cabinents were peeling, brown dirt on the wall, a plastic bag with a yellow smiley face stuff into a whole on the wall, everything looked old.

Superb

Exceptional

Very nice

Great location and very comfortable...

Pros: The location is great and the staff were excellent, especially Sasha at the front desk. The room as very comfortable and the bathroom huge with a great walk-in shower. The breakfast was excellent. It was a short walk to everything we wanted to see. Highly recommend.

Superb

Great hotel (get discount W/app...

Pros: My stay at Andaz 5th Avenue, a concept by Hyatt, was a memorable and delightful experience. From the moment I arrived, I was impressed by the unique and modern design of the hotel, which set it apart from traditional luxury accommodations. The room I stayed in was a perfect blend of contemporary style and comfort. The open layout, artistic decor, and large windows offered a sense of spaciousness, while the cozy furnishings and plush bed ensured a restful night's sleep. The in-room amenities were thoughtfully curated, and the overall atmosphere exuded a sense of creativity and individuality. Service at Andaz 5th Avenue was personalized and attentive. The staff was warm, welcoming, and always eager to assist with any request or recommendation. This personalized touch made the stay feel more like a home away from home. Dining at the hotel's restaurant, The Bar Downstairs and Kitchen, was a culinary delight. The menu offered a diverse selection of dishes, and the ambiance was both chic and inviting. The breakfast options were particularly delicious and catered to a variety of tastes. The hotel's location, right on 5th Avenue, was perfect for exploring the city, with iconic attractions like the New York Public Library and Bryant Park within walking distance. In summary, Andaz 5th Avenue offers a refreshing take on luxury accommodations, with its innovative design, personalized service, and central location. It's a place where modernity and comfort seamlessly blend, creating a unique and memorable stay in the heart of New York City. I highly recommend it to travelers seeking a stylish and personalized experience.

Excellent

Pros: Size

Cons: Dark

Good

Pros: Great location, but the rooms are starting to feel dated.

stylish!

Pros: location! Good access to Grand Central, subway and sightseeing spot. Kind and smiling Front, cleaning and bar/restaurant staff.

Cons: boiled water amd ice needed

stylish!

Pros: location! Good access to Grand Central, subway and sightseeing spot. Kind and smiling Front, cleaning and bar/restaurant staff.

Cons: boiled water amd ice needed

Pleasant

sucks, worst value I have ever gotten from a hotel in NYC

Pros: nothing

Cons: the hotel lacked any place to put your clothes. the bed was on the floor like a futon, the airconditioning did not work, and the elevator lobby had M&M's drawn by children on the walls in chalk. For the money this was absurdly overratted. I would not have paid $200 for this if I had known. The website photos are horibly missleading

sucks, worst value I have...

Pros: nothing

Cons: the hotel lacked any place to put your clothes. the bed was on the floor like a futon, the airconditioning did not work, and the elevator lobby had M&M's drawn by children on the walls in chalk. For the money this was absurdly overratted. I would not have paid $200 for this if I had known. The website photos are horibly missleading

Pleasant

Exceptional