A mixed experience: Mismatched Rooms and Unexpected Pets

Pros: Pool, Food, Entertainment

Cons: *I'd like to submit a formal complaint, but I still haven't heard back from the customer support!* Inaccurate Room Information: the hotel was advertised as having 3 single beds on Booking.com, but it only had 2 single beds and a sofa bed. This option could have been specified on Booking.com. This discrepancy significantly influenced my decision and resulted in a significantly higher price to book this hotel compared to alternatives. It also caused inconvenience for my family since the sofa bed did not meet our standards. It was quite expensive for such a disappointing experience. Moreover, the beds themselves were extremely squeaky. The hotel's management's response in all of these cases was that "it is what it is" and they claimed they couldn't do anything about it or offer another room. Booking.com's customer service wasn't helpful either. Overall, it was a poor experience that caused a lot of distress and discomfort for my family Undisclosed Presence of Cats throughout the premises: to our surprise, the hotel had cats roaming freely throughout the premises, including the restaurant, which was not disclosed on Booking.com. This presented a significant challenge since my family members have cat allergies and a fear of cats. Their unexpected presence disrupted our ability to enjoy the all-inclusive dining experience and posed a health hazard. This situation is another clear instance of misadvertisement on the Booking.com website, as it explicitly states that "no pets are allowed in this hotel". Seeing cats in the restaurant is absolutely ridiculous

Exceptional

Exceptional

Typical all inclusive- not for those who seek a more quiet and reserved experience

Pros: Hotel is well planned out, all amenities are conveniently located. Beautiful magnolia trees and various other plants. Hotel seems to take care of stray cats, which is nice. Rooms are spacious. Every meal a big buffet of fresh fruits is served.

Cons: This is a typical all inclusive hotel, trying to impress customers with variety rather than quality. Food is mediocre. Dessert buffet is very bad. It gets crowded at meal times and therefore quite loud. Rooms are not sound proof, you can hear neighbors footsteps etc Pool is small yet pleasant however with music blasting all day long, it is impossible to have piece and quiet. Seaside is small and cramped. Visitors tend to leave their towels early in the morning to reserve their beach chairs and we couldnt use the pier to sunbathe during our entire stay. Although the hotel claims to have blue flag certification, on the last two days of our stay, the sea was foamy - signs of pollution. Gym is a joke. It is a basement which is open between 8h30-12h and then 14h-18h. One out of the two running machine was broken, the other one had missing buttons and barely worked. There is no dysinfenctant materials to wipe equipment after use and no water. Finally a word about staff. they are either underpaid and unhappy or overworked. In either case quite unfortunate.

5 Star Holiday

Pros: Location, Food, Drinks

Very good

Perfect

Exceptional

Exceptional

Pros: the quality of food and drinks were great. I also really liked the coffee bar. the hotel personnel are doing really great job, they were always polite and ready to help if needed.

Very good

Pros: Very beautiful stone beach, clean water and well designed facilities for bady cars and kids. Very supportive hotel staff, thank you very much. Massage (additional cost) was the best massage I ever had. Thank you very much Cihan bey !

Cons: Staff talk good Russian but less English. Not so much Turksih food.. more Russian taste food. Room was well maintained but quite small. Hotel offers much more expensive fee than local transport companies for transport between Hotel and Airport.

Best staff ever.

Pros: Frienly staff, always taking extra steps to fiullfill yout request Different types of food (sushi, kalamari, red meat etc.) Snack restaurant Beer types (Efes, Becks, Bud, Miller) Whiskey types (black label, Ballantines etc.) Hamam Beach

Cons: There could be Becks and Bud on tap. there was only bottle. Room service jumps into the room without waiting response

Perfect

Poor value for money, greatly disappointed

Pros: Coffee served outside by a smiley lady barista. Only one good meat meal out of 6 we had

Cons: I recently stayed at this all-inclusive hotel in Antalya and unfortunately, I have to say that it was a terrible experience. The meals were absolutely terrible and lacked any sort of taste, and to top it off, the potatoes were undercooked and the fried eggs even had eggshells in them! The walls were paper-thin and not soundproof, which made it impossible to sleep at night due to the noise from the neighbors. The biggest issue with the hotel was the fact that there was no access to the spa from the rooms, and guests had to walk through the reception to get there. Furthermore, the pool was overcrowded with noisy and naughty kids, making it impossible to enjoy a peaceful swim. To add insult to injury, the tap in the shower was broken and there were no hooks near the shower to hang towels. The spa zone has no rules, customers enter sauna and hamam with their flip-flops on, sit on the benches without any towels, speak loudly to each other and when asked to keep the area quiet, give an abrupt response - 'Leave if you don't like it'. Quiet unpleasant to say the least. Even though the hotel appeared to have good Google ratings, it seems like they are fake and instructed to be written by package holiday organizers (such conversations were overheard in the lounge area by myself). Having tried a number of other AI hotels in different areas of the Antalya Province, I must say that this hotel is definitely not worth the money, and I would advise anyone considering a stay here to look elsewhere for a more enjoyable and peaceful experience.

Exceptional

Exceptional

Pros: The hotel was perfect. We liked the location, the view , rooms, spa center, the variety of food and it's main value: the staff (very polite and helpful). Thank you for a wonderful stay!

Cons: There was an issue with a view (guess, the request was not passed to the hotel in time) and the staff solved it next morning.

Perfect

Perfect

Perfect

Great place, service, staff, great

Pros: Breakfast was good, but always the same. After 8 days gets kind of boring.

Cons: Restaurant had TOO MANY FLIES. Sometimes unbearable to eat. We complained, and staff did everything they could, but hard to get rid off all of them.

If we could not finde new companions, than the staying at that hoteo would be worst.

Pros: The Beach area. The pier. Event crew personality. Sauna

Cons: The Hotel. There is no organised events. Gym area. WI-FI The Food was not good. The Bars are closed very early