Focused on your happiness

Customer Success

Our customers are our top priority.
We are wired to be integral to our customer's success!

Learning, understanding and supporting your travel goals is the essential attribute of our customer success organizations. At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, live person phone assistance to cater to our customers requirements.

24/7 Phone Assistance

We are here to talk anytime

Round the clock phone assistance from a real person. According to TalkDesk, 61% of customers prefer phone calls as the best means to reach customer service, yet 75% feel that they do not speak to a live agent in a timely manner. Reservations.com's Customer Success Center is responding to these customer needs by directly connecting travelers with live support agents to quickly and efficiently assist with questions and provide guidance during the planning process.

Conceirge Service

We love to help you!

Our highly trained support staff of 500+ team members is prepared to guide customers through the travel booking process and provide them with the support they need when planning a trip. By offering our customers a more traditional travel agent experience with live support, we are offering them a level of service that is impossible to match with an automated support center. We are committed to investing our time and effort into the Customer Success Center to provide an elite level of service dedicated to improving customer satisfaction.

Big Service at Small Cost

Bringing value to your booking experience

We have made significant investments to offer the customer success center at a low cost to our customers. We retain a fee of $14.99 only for confirmed bookings. This fee is non-refundable, however, if for any reason you are not 100% satisfied, simply contact us and we will refund the fee with no questions asked. We get paid only when you are happy!

Convenient Options

Phone, Email or Chat

For your convenience and to ensure the best and fastest service we offer multiple options to contact our customer success teams via phone, email or chat. We have dedicated this center to help our customers avoid unnecessary frustration and give them the opportunity to connect with an agent directly, to answer any questions at anytime via telephone, email or chat.

4
Success Centers
500+
Team Members
24/7
Live Phone Support
1 Million +
Happy Travelers

What customers are saying

Nothing makes us happier than to hear from you.

Kimberly Grizzaffe

Happy Customer

I wanted to let you know that Aidie is the best customer service rep I have ever spoke with. She put my mind at ease and was proactive in helping my change a reservation from the hotel I had booked with. Please listen to the phone call and use it as an example for your future employees!

Shelly Romano

Happy Customer

Commendation from our client for Team member Anne!

She's the only person who resolved my concern, she's very helpful. I appreciate all the help. ‘’

Our greatest asset is our customer! We treat each customer as if they are the only one!