Superb

Exceptional

Pros: Welcoming and friendly staff. Clean facilities.

Exceptional

Good

Outstanding facilities with exceptional service

Pros: Perfect in all details. Staff is exceptional.

Excellent with a little surprise...

Pros: Everything went well until check out

Cons: At check out I was advised of an additional 10% service charge over and above the what I thought was the all inclusive taxes and charges I agreed on the booking.com site. As I was in a rush I did not question but thought this was a bit of bait and switch practice and should have been disclosed at time of booking. Did not leave a good taste on what was otherwise an excellent experience.

Exceptional

exceeded expectations

Pros: central location and a very friendly and helpful staff. I woul definitely recommend to my friends

Exceptional

Comfortable stay in London

Pros: The staff was really great, making sure my stay was pleasant. The room was very nice, spacious and clean and the personal welcome is a real plus.

Cons: Nothing.

Superb

Exceptional

Exceptional

Good

Exceptional

Superb, LOVED it and can’t...

Pros: Superb! First time at a Como hotel, and am bowled over. The staff are exemplary, and they are what makes this such a wonderful hotel. It is because of Arjun in particular, that I will now try to stay at a Como wherever I go. Arjun has really made this the perfect five star experience for us, from the moment of welcome. Our standard room was of classic 5-star hotel standards and very spacious, with a huge shower, spacious bathroom, and had everything that every good 5 star provides with very good quality bedroom slippers, bathrobes and vanity kit. Mini bar was very well-stocked: half bottle of Taittinger champagne, Chablis, beers and liquors, and good quality tea, coffee. Housekeeping staff are all fantastic, and very fast in delivering any items requested. Breakfast was the BEST I’ve ever had in London!!! Served in natural daylight from a translucent pyramid ceiling, which is a beautiful way to wake up. Many clean, lean and healthy menu options which are perfect for alkaline, vegan, vegetarian, or calorie-controlled diets, or for those into health and wellness. The staff are absolutely fantastic at breakfast, warm, polite, friendly, professional. Nothing was too much trouble. My full English breakfast with a side of avocado was perfect, with extremely good quality ingredients. We were served a complimentary shot of “blood building” juice to start, which was delicious. I ordered my own concoction of celery, cucumber, lettuce and lemon, which was also delicious because of the quality of the ingredients. The peppermint tea is also very high quality. So happy with my stay! And can’t wait to be back!

Cons: Interior design is not the best - shower, although big, was flooding and a pool of water on the floor each time we had a shower. There were no USB ports by the bedside for a hotel of this calibre, only a power point (UK point) but it was not next to the bed, but by the side of the bed head rather than at the bedside table (short charging leads don’t reach the bed).

Exceptional

Superb

Superb

Very good

Pros: I liked the location, staff smiling, helpful and welcoming. The breakfast was excellent! The toilet is Smart toilet I liked it.

Cons: The water supply was limited. I had to keep calling the room service for water . After cleaning the room, water is not provided unless I call.