{"id":3265,"date":"2016-12-08T12:34:17","date_gmt":"2016-12-08T17:34:17","guid":{"rendered":"https:\/\/blog.reservations.com\/?p=3265"},"modified":"2019-05-01T16:09:15","modified_gmt":"2019-05-01T20:09:15","slug":"reservationscom-launches-customer-success-center-1","status":"publish","type":"post","link":"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/","title":{"rendered":"Reservations.com Launches Customer Success Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3265\" class=\"elementor elementor-3265\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-165515c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"165515c7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25c9ab99\" data-id=\"25c9ab99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-760aef01 elementor-widget elementor-widget-text-editor\" data-id=\"760aef01\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tORLANDO,\u00a0Fla.,\u00a0Dec. 8, 2016\u00a0\/PRNewswire\/ &#8212;\u00a0Hotel booking platform\u00a0<a href=\"http:\/\/www.reservations.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Reservations.com<\/strong><\/a>, today announces the launch of its Customer Success Center to offer customers 24\/7 access to live customer service agents. The center will support all of Reservations.com&#8217;s current offerings, which include hotel, car rental, tour and activity planning and travel insurance.\r\n\r\nAccording to\u00a0<a href=\"https:\/\/www.talkdesk.com\/blog\/10-customer-services-statistics-for-call-center-supervisors\/\" target=\"_blank\" rel=\"noopener\">TalkDesk<\/a>, 61% of customers prefer phone calls as the best means to reach customer service, yet 75% feel that they do not speak to a live agent in a timely manner. Reservations.com&#8217;s Customer Success Center is responding to these customer needs by directly connecting travelers with live support agents to quickly and efficiently assist with questions and provide guidance during the planning process.\r\n\r\n&#8220;Our customers are our top priority,&#8221; said Reservations.com Co-Founder Yatin Patel. &#8220;We are committed to investing our time and effort into the Customer Success Center to provide an elite level of service dedicated to improving customer satisfaction and confidence during their booking and trip planning experience.&#8221;\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fd02c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fd02c6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-837638a\" data-id=\"837638a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70df1b3 elementor-widget elementor-widget-text-editor\" data-id=\"70df1b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<b><a href=\"https:\/\/www.google.com\/search?q=reservations.com&amp;tbm=nws\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/reservations.com\/&amp;source=gmail&amp;ust=1556739266835000&amp;usg=AFQjCNEzZPvJE-A_KYTbp64YMmzNGKd86w\">Reservations.com<\/a>\u00a0on Google News\u00a0<\/b>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"ORLANDO,\u00a0Fla.,\u00a0Dec. 8, 2016\u00a0\/PRNewswire\/ &#8212;\u00a0Hotel booking platform\u00a0Reservations.com, today announces the launch of its Customer Success Center to offer customers 24\/7 access to live customer service agents. The center will support all of Reservations.com&#8217;s current offerings, which include hotel, car rental, tour and activity planning and travel insurance. According to\u00a0TalkDesk, 61% of customers prefer phone calls as [&hellip;]","protected":false},"author":13,"featured_media":3266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"loftocean-featured-post":"","loftocean_post_format_gallery":"","loftocean_post_format_gallery_ids":"","loftocean_post_format_gallery_urls":"","loftocean_post_format_video_id":"","loftocean_post_format_video_url":"","loftocean_post_format_video_type":"","loftocean_post_format_video":"","loftocean_post_format_audio_type":"","loftocean_post_format_audio_url":"","loftocean_post_format_audio_id":"","loftocean_post_format_audio":"","loftocean_post_format_quote_text":"","loftocean_post_format_quote_byline":"","loftocean_post_format_link_text":"","loftocean_post_format_link_url":"","ceramag_post_header_style":"","ceramag_enable_background_video":"off","ceramag_show_in_top_slider":"off","ceramag_post_background_video_start":"0","ceramag_post_background_video_end":"0","loftocean_page_background_video_id":"","loftocean_page_background_video_url":"","loftocean_page_background_video_type":"","loftocean_page_background_video":"","ceramag_background_video_start":"","ceramag_background_video_end":"","ceramag_single_page_hide_header":"","footnotes":""},"categories":[140],"tags":[],"class_list":["post-3265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-media-coverage"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Reservations.com Launches Customer Success Center - Runaway Suitcase<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Reservations.com Launches Customer Success Center - Runaway Suitcase\" \/>\r\n<meta property=\"og:description\" content=\"ORLANDO,\u00a0Fla.,\u00a0Dec. 8, 2016\u00a0\/PRNewswire\/ &#8212;\u00a0Hotel booking platform\u00a0Reservations.com, today announces the launch of its Customer Success Center to offer customers 24\/7 access to live customer service agents. The center will support all of Reservations.com&#8217;s current offerings, which include hotel, car rental, tour and activity planning and travel insurance. According to\u00a0TalkDesk, 61% of customers prefer phone calls as [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Runaway Suitcase\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reservationscom\/\" \/>\r\n<meta property=\"article:published_time\" content=\"2016-12-08T17:34:17+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2019-05-01T20:09:15+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.reservations.com\/blog\/wp-content\/uploads\/2019\/01\/download-1-1.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"300\" \/>\r\n\t<meta property=\"og:image:height\" content=\"250\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Aileen Canales\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@reservationscom\" \/>\r\n<meta name=\"twitter:site\" content=\"@reservationscom\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aileen Canales\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\"},\"author\":{\"name\":\"Aileen Canales\",\"@id\":\"https:\/\/www.reservations.com\/blog\/#\/schema\/person\/33b4b90ac6740822798e0f1c1fae0f4a\"},\"headline\":\"Reservations.com Launches Customer Success Center\",\"datePublished\":\"2016-12-08T17:34:17+00:00\",\"dateModified\":\"2019-05-01T20:09:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\"},\"wordCount\":172,\"publisher\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.reservations.com\/blog\/wp-content\/uploads\/2019\/01\/download-1-1.jpg\",\"articleSection\":[\"Media Coverage\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\",\"url\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\",\"name\":\"Reservations.com Launches Customer Success Center - Runaway Suitcase\",\"isPartOf\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.reservations.com\/blog\/wp-content\/uploads\/2019\/01\/download-1-1.jpg\",\"datePublished\":\"2016-12-08T17:34:17+00:00\",\"dateModified\":\"2019-05-01T20:09:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#primaryimage\",\"url\":\"https:\/\/www.reservations.com\/blog\/wp-content\/uploads\/2019\/01\/download-1-1.jpg\",\"contentUrl\":\"https:\/\/www.reservations.com\/blog\/wp-content\/uploads\/2019\/01\/download-1-1.jpg\",\"width\":300,\"height\":250},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reservations.com\/blog\/media-coverage\/reservationscom-launches-customer-success-center-1\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reservations.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reservations.com Launches Customer Success Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reservations.com\/blog\/#website\",\"url\":\"https:\/\/www.reservations.com\/blog\/\",\"name\":\"Runaway Suitcase\",\"description\":\"Welcome to the Runaway Suitcase. 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