Pros: Staff will alway go up and beyond for you for me Stephan and mairita are amazing at there job
Cons: Nothing
Kim
Good
Good
Natasha
Disappointing
Such ashame
Pros: Room clean bed comfy
Cons: Heating was not working in my room and the hotel staff was aware of the issue on that side of the building. We was given a plug in heater but should of been made aware of the issue from check in. Would of saved me messing around with the heating trying to get it to work.
Nothing offered for the inconvenience and the room was cold.
Nicola
Wonderful
Superb
Jo
Good
Good stay
Pros: Good location to Nec nice staff especially Yvonne
Cons: As we had dogs we were on ground floor, had to use steps as lifts didn’t go all the way down. Can be noisy on this level if an event is being held.
Cons: Had to report no hot water on two occasions. Staff addressed this promptly though.
Janice
Good
Good
Tracy
Very Good
Great staff, convenient location, just...
Pros: The staff were excellent, very attentive and went over and beyond for us.
Cons: The bed wasn't very comfortable, walls are paper thin and as such you can hear everything in the next room. There was also a lot of road noise making it difficult to sleep.
A
Wonderful
Superb
Dowling
Wonderful
Superb
Pros: Friendly atmosphere, very helpful staff particularly Gerry and Marinita in reception
Cons: NA
Lisa
Wonderful
Had an amazing stay would...
Pros: The breakfast was nice it would have been nice to have the option of fried eggs.
Cons: More option of alcohol.
Paul
Exceptional
Exceptional
Pros: Breakfast was good really enjoyed the steam room and gym as we are both into are fitness it's are second visit here and will definitely be back
Cons: Sink blocked and couldn't activate the release hatch
Anita
Very Good
Great hotel for NEC
Pros: Great Spa & staff, nice room and clean.
Cons: Was cold in the room and took ages to warm up. Breakfast was really poor, there was a huge issue on both days about having fried eggs and that it takes so long...but its breakfast time an therefore eggs should be available not a 10-15mins waiting time....because chef has other things to do....
Mark
Good
Good
Pros: The breakfast was very good and fresh
Cons: Not being notified about the congestion when the football fans leave (wba ground nearby)
Princess
Exceptional
Good.
Pros: Staff is amazing.
We stayed only for a night as we have an event for the next day.
Gerry is amazing, gave us a complimentary free parking as the air on of our room doesn’t work .
Bedroom was clean when we arrive .
Cons: The strange connecting room doesn’t look safe.
We are quite afraid to leave the room just incase someone will open it .
Potholes when you arrive at the entrance.
Richard
Very Good
Very good
Pros: Lovely breakfast
Joanne
Good
Good
Pros: The cleanliness of the hotel.
Cons: The pool area and water could've have been cleaner, there were bits of dirt in the pool and the colour of the water didn't look clean.
The majority of the staff did not have a warm, welcoming manner. One gentleman at breakfast was quite rude.