Cons: Booking included 30 min massage but hotel folks were not even aware of it that the booking included massage and there was no one available for massage. Overall o felt I was charged extra for massage
Richard
Very Good
Very good
Pros: Sea views
Deshpande
Wonderful
Superb
Pros: Clean, comfortable rooms. Amazing sea view and helpful staff. Breakfast was great too with veggie/vegan options. They even had sausages for our dog! They also had an EV charger on site (at additional cost) which was convenient. The only reason I’m giving a 9 was cuz the windows were slightly dirty on the exterior - had some bird poop obscuring the beautiful view . Nonetheless, we would absolutely stay here again whenever we visit IOW
Abid
Exceptional
Exceptional
Andrew
Exceptional
Exceptional
Pros: Staff were very helpful & friendly
Cons: Nothing
Elizabeth
Very Good
Despite the weather the staff...
Pros: Good choice and quality of breakfast
Simon
Wonderful
Very friendly and helpful staff,...
Pros: Fantastic location, rooms big and comfortable - the pool and sauna were a bonus!
Cons: Nothing
Emma
Exceptional
Fantastic stay
Pros: Lady that served the breakfast (Shannon) was absolutely wonderful
Tim
Wonderful
Superb
Pros: nice friendly place
Cons: pool a bit cold
Karen
Good
Clean, comfy room at good...
Pros: The chef was late! I was kept waiting 45 mins for my cooked breakfast
Cons: I.was pressed for time, so getting meal on time would have been better
Karen
Good
Good
Pros: Location was good.
Staff were friendly if not the quickest
Cons: Check in took 20mins
Restaurant not open in evenings though advertised and 2nd night we were there they opened it for a coach party..
Came back to our room one afternoon and the TV was on and blaring out and we hadn't had it on so looked as if someone had been in our room.
The bread by the toaster had ran out one morning so I asked for some and the waitress bought out 3 slices of bread
Andrea
Exceptional
Same as above
Pros: Was very welcoming upon arrival. Lovely room bed were comfortable. Breakfast was very nice facilities swimming pool sauna very nice
Cons: Same as above
Alan
Pleasant
Pleasant
Mark
Wonderful
An enjoyable return visit to...
Pros: This was my second stay at the Channel View Hotel. After a brief overnight stay in 2023, I knew what to expect and opted for a longer stay this time. As before, I received a very warm welcome and enjoyed a comfortable room that was spotlessly clean and kept nice and warm, considering the weather. The breakfast in the morning was very good and the staff couldn't have been nicer, always willing to offer help when needed.
Location wise, this ranks among the best in Shanklin, as it overlooks the esplanade and the front-facing rooms have an incredible panoramic view across Sandown Bay, which is arguably one of the best views on the Island. You are a short walk from the beach, the Old Village and the town, so everything is within easy reach.
Cons: The only thing that would have improved the stay was the weather being better, but that is clearly outside the control of the hotel!
Coralie
Good
Inconsistent.
Pros: -The location was amazing - right by the sea side and near the train station.
- cleaning staff were perfect.
Cons: - water at the pool was cold.
- When we arrive, staff were really warm and welcoming. Then a coach arrives and the reception staff got less charming..and the breakfast services got poor. We had to help ourselves to find the cutlery, serviette. And we got moved to a table in a very dark room without warning. No sea view at breakfast any more!
Aldrin
Fair
It's ok!
Pros: Location
Cons: Food - we stayed 4 days bacon was reheated the next day burnt and tough.
Shower - on our 1st day we told the reception our hot water is not working he said he will call for maintenance but nobody came to fix it until we checked out. 4 days no hot water, very disappointing.
Carol
Wonderful
We went for a business...
Pros: The Breakfast was superb ,with every ingredient perfectly cooked
Cons: Everything was good there was nothing to dislike and whilst we didn’t use them we were surprised by the beautiful swimming pool ,the sizeable well shaped functions room and the full and complete full sized bar.
Susan
Good
An enjoyable break in a...
Pros: Breakfast was fine but advertised prunes and grapefruit were not on offer; The cost of additional breakfast items at £1.40 seemed a bit excessive.
The location and view was excellent and there was sufficient parking on site and on the road.
Cons: Shower cubicle was very small; shower curtain clingy; light over basin not working although we accept we did not report it; beds were soft and divan bases very shabby; lots of steps/stairs to get in and out.