With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

If you are thinking of bringing your pet and want to know if pets are allowed at Grand Hyatt Playa Del Carmen Resort, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Grand Hyatt Playa Del Carmen Resort are listed below.

Pets allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Service animals are allowed

Pet max weight (per pet) in kg is 22

Only dogs and cats are allowed

Pet max weight (per pet) in lb is 49

Maximum number of pets per room 1

• Property does not require health documentation at check-in
• Property follows sanitization practices of COVID-19 Guidelines (WHO)
• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
• LGBTQ friendly
• Property confirms they are implementing guest safety measures
• Guest accommodation is sealed after cleaning
• Individually-wrapped food options are available
• Property confirms they are implementing enhanced cleaning measures
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• Individually-wrapped food options are available for dinner
• Cashless transactions are available
• Individually-wrapped food options are available through room service
• Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Individually-wrapped food options are available for breakfast
• Electrostatic spray is used for disinfection
• Individually-wrapped food options are available for lunch
• Property does not offer onsite COVID-19 testing
• Caters to LGBTQ guests
• Parking height restrictions apply
• Commonly-touched surfaces are cleaned with disinfectant