Pros: The location was nice. Beds were comfortable. It was quiet at night. Breakfast was OK.
Cons: The hotel does not deserve 4 stars. The reception were odd and unprofessional, when we showered the first night we did not have a shower curtain and water leaked all over the floor causing a flood, so we put towels to soak the water. When we notified the receptionist he promised us that in the morning the cleaning staff will put a curtain. The next morning there was another receptionist who had no idea of the problem so we had to explain it to him as well. He asked the handyman to do something about it but he dismissed us quite rudely. We agreed that after we come back in the afternoon we would have a shower curtain. Unfortunately, that did not happen. We had to confront the receptionist as well and finally the handyman came to see our bathroom and concluded that indeed we need a shower curtain. After all the efforts from our side, the receptionist finally reasoned and asked the cleaning lady to give us a curtain.
Another thing was the SPA - the steam room barely had steam in it, the sauna was ok, the pool was only 1.10m deep and quite small compared to the photos. Overall the facilities were dirty and unkempt.
Yes, it is a budget hotel, but for 4 stars they really need to work on the facilities and staff quality.
Mariya
Good
Good
Toni
Very Good
Very good
Panova
Exceptional
Exceptional
Pros: Breakfast
Laura
Fair
Disappointing for 4 star hotel
Pros: View of the balcony was good swimming pool was very warm
Cons: Hotel needs better maintenance - bath ropes were with holes and super old, toilet door was broken, shower curtains were mouldy, carpet was full with hair. Maybe the our room wasnt prepared properly, but for a 4 star hotel this was very disappointing.
Boris
Good
Good
Ralitsa
Fair
Passable
Pros: Sauna, a lot of space in the room
Cons: the bathroom was disgusting - there was mold on the curtain and the door was broken, so we had to use the bathroom without closing the door
the mattress was not very comfortable
in the spa only the sauna was working
we paid for a room with mountain view, but we were accommodated on the back of the hotel
the air conditioning was not working
a lot of bird poop on the balcony
Julia
Disappointing
Disappointing
Pros: Nice lobby
Cons: Everything is old, rooms are not cleaned every day, Breakfast is not varied, cobwebs in the corners.
Gabriela
Pleasant
Pleasant
Stojanco
Wonderful
Exceptional
Stojanco
Wonderful
Exceptional
Bogdanova
Good
Good
Khalid
Poor
Not clean, very poorly managed , unhelpful staff. Very unfortunate and bad experience
Pros: Nothing
Cons: Very poorly managed, no value for money
Milka
Exceptional
Perfect
Кирилка
Exceptional
Perfect
Pampos
Very Good
Very good
Radoslav
Pleasant
Pleasant
Pros: Hotel is decent value for the money, but it is noticeable that it needs renovation and refreshment of the overall offer of the services provided.